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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews

Sazzad N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Excellent Customer relations management platform
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive has most effective tools for managing customer relations in any business enterprise.
What is your favorite aspect of this product?
The platform has enabled our sales and marketing team to create effective environment for our clients to get excellent services and build trust on our products and services.The strong channel for customer relationship has enabled our organization to have fast ROI.
What do you dislike most about this product?
I have not experienced any drawback from the performance of this great product.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any business enterprise for effective marketing.
Pros
- Efficient Service
- Inspires Innovation
- Saves Time
- Fair
Eleazor K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Simplified the management of sales process
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an affordable CRM platform packed with features for managing sales, making it our best tool in our company. It is so easy to use, and the design is refreshing and simple. It does a great job centralizing all our business aspects, combined with Its advanced capabilities and the extensible and compressible reports it provides have made it so attractive to many businesses. Furthermore, Support is 24/7 and is exceptional in providing excellent training. Not only that, but Its ability to scale has been a perfect fit for our growing sales team.
What is your favorite aspect of this product?
Pipedrive attractive features like the ability to scale to meet the needs of our growing sales team is a major game change for our business. We have bee able to have organized leads and generate leads with ease. In addition our sales process have improved since our sales team are able to focus on which leads can convert with ease. I also love how customizable the pipeline level are, which fits our sales process. The reporting feature has enabled us to visualize and identify top sale performers as well those that are lagging behind. This has enabled us to come up with smart decision to boost their performance and increase sales productivity.
What do you dislike most about this product?
The only issue i have with Pipedrive is that there should be a way of diving leads and contracts to make it more organized.
What recommendations would you give to someone considering this product?
We have achieved greater ROI since the implementation of Pipedrive in our organization. We no longer follow leads that meets a dead end, but have a good lead generator that has enabled to convert leads into buyers in a short period of time. It has been a great support to our sales team, and we don't see ourselves switching from using this tool. I highly recommend it for use.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Caring

Carlos M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
Ideal for any type of company.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
1 Gathers statistical information on performance. 2 Easy to use, no complex knowledge is required. 3 Reliable. 4 It has a complete sales funnel with the necessary measures, such as average deal closing rate, average time to win deals; among others that predict results with greater certainty. 5 Email function where it tracks conversations, plus it is compatible with Gmail, Office 365, etc.
What is your favorite aspect of this product?
Calls, tasks, reminders, deadlines and meetings, it is an excellent client-company relationship manager. I like Pipedrive because my performance assisting and supporting sales is now an easier task, the best thing is that it was easy to implement and currently remains easy to use, it perfectly manages contacts in addition to the activities and tasks to be performed with potential customers. Another feature that I like is the fact that I can synchronize the inbox as I can send emails directly from the platform.
What do you dislike most about this product?
The mobile app, definitely needs improvement, it is very slow and the interface is not the best, I don't use it much, but it is necessary since if I need access to Pipedrive and I don't have my laptop I have to resort to my smartphone. I think it's the only aspect I don't love, everything else is at a decent and professional level.
What recommendations would you give to someone considering this product?
To improve communication with clients and optimize deal closing methods and expand possibilities, Pipedrive is a good entry tool, I would say it is more focused for small and medium-sized companies, which is not to say that for large companies it is not up to the task.
Pros
- Reliable
- Fair
- Friendly Negotiation
- Performance Enhancing