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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Kimberly C.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2021
Great tool for visualizing sales pipeline
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have not worked with similar sales pipeline product.
What is your favorite aspect of this product?
The UI is easy to use and is better developed for multiple functions that builds marketing and sales pipeline. It easily visualizes sales pipeline and ensures that customers are well served and any engagement is done in good agreements.
What do you dislike most about this product?
Lack of dark mode in the UI is challenging but it can be improved with time.
What recommendations would you give to someone considering this product?
Pipedrive is the best platform to consider for Visualizing sales and managing marketing processes.
Pros
- Inspires Innovation
- Caring
- Saves Time
- Fair
Maria D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Fantastic tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
For excellent creation of customers pipeline Pipedrive is the best product I have used.
What is your favorite aspect of this product?
It streamlines customers infrastructure and addresses all challenges that clients face when ordering goods and services. It has well customizable user interface and very active support team 24/7.
What do you dislike most about this product?
I have not experienced any poor performance from the version we have deployed.
What recommendations would you give to someone considering this product?
Pipedrive is very productive and powerful customer relationship platform that I totally recommend.
Pros
- Reliable
- Saves Time
- Fair
- Altruistic
Darina H.
- Role: Finance
- Industry: Energy
- Involvement: End User of Application
Submitted Aug 2021
Excellent quality and a great price
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Known for its user-friendly features, Pipedrive is among the new generation CRM tools. Offering attractive business solutions to small businesses with big goals, Pipedrive brings an inclusive perspective to the entire workflow process. Pipedrive, which comes with a handy mobile app; It has powerful CRM tools that help synchronize conversations, calls and emails.
What is your favorite aspect of this product?
Advantages / Easy visualization of the sales line thanks to the intuitive software interface, Intelligent automation solutions that eliminate repetitive tasks, In-depth analysis of activity reports and internal metrics, Advantage of using feedback effectively with the LeadBooster plugin, Analyzing visitor habits thanks to the Web Visitors plugin Ease of compiling calls, emails, contact histories and correspondence.
What do you dislike most about this product?
The disadvantages are very few. Limited development opportunities for entry-level accounts and paucity of training documentation.
What recommendations would you give to someone considering this product?
It is possible to choose from four main service packages: Basic, Advanced, Professional and Enterprise.
Pros
- Saves Time
- Respectful
- Over Delivered
- Helps Innovate
Cons
- Commodity Features
- Vendor Friendly Policies
- Less Fair
