Outreach Customer Reviews 2025 | Sales Engagement Platforms

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Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

8.0 /10

58 Reviews

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Pipeline Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

Dialer Integration

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Enablement

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Outreach Reviews

Beaux L.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Automating and increasing productivity.

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The ability to customize and trigger effectively every step of your workflow.

What is your favorite aspect of this product?

Being able to prioritize certain accounts and prospects based on their evaluation.

What do you dislike most about this product?

The calling feature and dispositions could be spend up.

What recommendations would you give to someone considering this product?

Make sure you have a solid base for your messaging and sales team before evaluating a tool like Outreach.

Pros

Effective Service
Saves Time
Fair
Helps Innovate

David B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Industry leader for a reason

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

One of the first to market and continually are putting out new features that help front line sales reps do their jobs more effectively. Team is always responsive and easy to work with

What is your favorite aspect of this product?

Automation of daily workflows and ability to build in steps to further engage your prospects throughout the sales cycle

What do you dislike most about this product?

features can sometimes be hidden or buried based on the sheer amount of ways you can use the product but not specifically a negative ding on the team

What recommendations would you give to someone considering this product?

leverage the onboarding/training to make sure you're getting the most out of your investment and time

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Zachary M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Has all the features you want in a CRM

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

I think the best part of Outreach is the analytics. They give very good explanation and display of the statistics. You also can filter and maneuver the statistics to best fit your analysis

What is your favorite aspect of this product?

I like the integration with salesforce since it is easy to upload and complete your prospecting with prospects.

What do you dislike most about this product?

Sometimes it isn't clear how to fix some issues with Outreach and it is a slow process to get it fixed.

What recommendations would you give to someone considering this product?

Have a clear IT ownership of the product so that you know how to fix the small bugs that come along.

Pros

Effective Service
Helps Innovate
Performance Enhancing
Trustworthy

Cons

Less Reliable
Less Caring
Vendor Friendly Policies

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Outreach

What is Outreach?

Company Details

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Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Beaux L.

Automating and increasing productivity.

Likeliness to Recommend

Pros

David B.

Industry leader for a reason

Likeliness to Recommend

Pros

Zachary M.

Has all the features you want in a CRM

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Pipeline Management

Omnichannel Campaign Management

Next-Best-Action Recommendations

Dialer Integration

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support