What is Oracle PeopleSoft CRM?
Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle PeopleSoft CRM?
Pros
- Enables Productivity
- Helps Innovate
- Fair
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Quote Contract and Proposal
Lead Management
Marketing Management
Telephony and Call Center Management
Sales Management
Account and Contact Management
Mobile
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Implementation
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Oracle PeopleSoft CRM Reviews
Justice N.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Mostly good, Could be more user friendly.
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
The ease to create new functionality
What is your favorite aspect of this product?
How powerful it is!
What do you dislike most about this product?
How not user friendly it is. It is definitely hard to use for someone who is unfamiliar with it,
What recommendations would you give to someone considering this product?
I recommend that you make sure your staff is pretty tech savvy if you want to go with this option.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Performance Enhancing
Cons
- Less Efficient Service
- Leverages Incumbent Status
- Less Effective Service
Karly M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
A great piece of software
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
It has saved us a lot of time and labor hours using this tool to keep things organized, and we have saved a lot of effort. Beginners can learn how to use the software with ease as it is simple enough for them. The more familiar you are with the company's other product lines, the more likely you will have benefited from them.
What is your favorite aspect of this product?
The process of understanding consumer behavior is straightforward to learn. It is a reliable system with Oracle's support, and it has powerful techniques to locate answers quickly and easily. As a matter of fact, there can be no doubt that this is a very clean and highly maneuverable model. The information provided by the vendor is apparent and covers most of the information I need to obtain from them.
What do you dislike most about this product?
If their workflows were more straightforward in some cases, their workflows might be able to improve in a more efficient way. The UI could be more flexible and visually appealing. There are problems with workflows and mail notifications. On a mobile device, the user experience wasn't great. There may occasionally be faults and glitches in the software.
What recommendations would you give to someone considering this product?
Our team has tried many CRM applications, but Oracle CRM On Demand is the best! To find the right CRM for our organization, we have been searching for quite some time. In our case, Oracle CRM's platform offered so many options that we were able to select the best option from a wide range of options.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jisa J.
- Role: Public Sector
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2023
CRM tool with powerful features
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
Oracle is a standard in the business software industry regarding user-friendly formats and interfaces. As a result, I can modify reports according to my needs in the software. With the help of this app, you can store the information you require for several clients, projects, etc., on a single platform that is simple to use and keeps the report within reach.
What is your favorite aspect of this product?
An essential part of our multinational organization's IT infrastructure is Oracle CRM. We have it integrated with our quotes to save having to enter the same information twice, and it not only tracks and manages opportunities very effectively. With the help of this fantastic CRM, you can successfully maintain your relationship with your customers. Oracle CRM has everything, including a tremendous Lead Management tool, Analytics, and Reports.
What do you dislike most about this product?
Some elements could benefit from improvement (drop-down menus, icons...) Filtering by part number rather than just opportunity would be advantageous. There is a tendency for the application to be very busy for the average user, depending on the content requirements for various organizations within the framework of the out-of-box capabilities offered by the application.
What recommendations would you give to someone considering this product?
As far as I'm concerned, one of the best things about the app is how easy it is to find notes from any point in time, regardless of when they were taken. As we have used Oracle CRM Demand to collect contacts, monitor processes, and identify potential clients, we have gathered data that has helped boost the effectiveness of our marketing campaigns.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
