Notion Customer Reviews 2025

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Notion Labs

Notion

Composite Score

8.9 /10

CX Score

9.2 /10

120 Reviews

What is Notion?

Notion AI is a connected assistant that helps you think bigger, work faster, and augments your creativity, right inside the functional workspace you鈥檙e already familiar with. Notion AI produces text responses based on user's questions and the current page context. Notion Ai can improve existing content, highlight text and select Ask AI. It can generate a summary or extract insights from a page, type /AI to view AI blocks, or ask Notion AI to write anything for you.

Company Details

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Notion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Notion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Notion?

1% Negative

3% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Unique Features
Respectful

Feature Ratings

Average 85

Collaboration

Document Management

Planning and Scheduling

Workflow Management

Hierarchical Task Management

Mobile Access

Dependency and Milestone Tracking

Time & Expense Tracking

Resource Management

Reporting

Budget Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

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Notion Reviews

Shelmith K.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Notion, A Versatile All in One Workspace For Teams

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

I love its flexibility and ability to combine notes, tasks, and database in one highly customizable platform. What sets Notion apart is its intuitive interface and the freedom it gives me to build tailored workflows without needing any coding skills.

What is your favorite aspect of this product?

My favorite aspect is the all-in-one functionality as this enables me to take notes, manage projects and build a custom database in one seamless, customizable workspace.

What do you dislike most about this product?

None at the moment

What recommendations would you give to someone considering this product?

I highly recommend Notion.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nanette C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Priceless with AI for effective brainstorming.

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

Incredible customizability for gaining full control over structure,layout and hierarchy for building my workspace.

What is your favorite aspect of this product?

Beautifully stunning and intuitive design.

What do you dislike most about this product?

Simplest integration to AI makes it the best.

What recommendations would you give to someone considering this product?

Notion AI is remarkable for summarizing, writing and brainstorming.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samson O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A Useful, All-in-One Workspace

Likeliness to Recommend

10 /10

What differentiates Notion from other similar products?

Notion is a go-to platform for notes, tasks, and databases, which allows one to organize everything in one place. Unlike other apps, it鈥檚 highly flexible, allowing you to customize pages and link information in unique ways. Also, with the inclusion of AI, it becomes even easier.

What is your favorite aspect of this product?

It's flexibility and ease of customization. I also love the AI part of it.

What do you dislike most about this product?

Understanding notion at first can be daunting. But once you get the hang of it, you're all set.

What recommendations would you give to someone considering this product?

Fully understanding notion took a while. I'd advise the individual to take it slow and start using notion for small tasks at first. YouTube can be helpful for learning how to use it

Pros

Enables Productivity
Inspires Innovation
Helps Innovate
Continually Improving Product

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Notion

What is Notion?

Company Details

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Notion Ratings

89 Likeliness to Recommend

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Notion?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Resource Management Includes resource allocation, expense tracking, and resource planning.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

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Notion Reviews

Shelmith K.

Notion, A Versatile All in One Workspace For Teams

Likeliness to Recommend

Pros

Nanette C.

Priceless with AI for effective brainstorming.

Likeliness to Recommend

Pros

Samson O.

A Useful, All-in-One Workspace

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Planning and Scheduling

Workflow Management

Hierarchical Task Management

Mobile Access

Dependency and Milestone Tracking

Time & Expense Tracking

Resource Management

Reporting

Budget Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement