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SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.9 /10
Category
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. 91制片厂 surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey 91制片厂er

87

Templates & Question Library

86

Multi-Media Support

85

Data Analysis and Visualization

85

Mobile Support

85

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Branching and Logic

83

Collaboration

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

86

Ease of Implementation

86

Quality of Features

86

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Parker E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Comprehensive Enterprise Survey Solution.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Another core feature that would be included in SurveyMonkey Enterprise is a powerful natural language processing-based sentiment analysis. This would allow us to make smarter sense of sentiment and views in emotional trends within large data sets and provide companies with a view into how employees or customers really feel and act.

What is your favorite aspect of this product?

A SurveyMonkey Enterprise feature is an advanced sentiment analysis using natural language processing. This might offer additional insights into emotional patterns and perceptions in large datasets, allowing businesses to see subtler sentiments and preferences of employees or customers.

What do you dislike most about this product?

With SurveyMonkey Enterprise, the very first impression isn't that easy, especially for a person just getting started with the platform or moving on from some simple survey solution. Although functional, feature richness can be somewhat of a shock to the system at first. It is less intuitive to navigate between different modules and learn how all these features interplay, according to some users.

What recommendations would you give to someone considering this product?

Organizations considering SurveyMonkey Enterprise need to evaluate their security and compliance requirements. The platform's advanced security, HIPAA compliance, and SSO integration make it suitable for data-sensitive industries.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicky R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Surveys are just better with Surveymonkey.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The AI prompt is beautiful . In recent times, I use it as the bedrock of surveys I create . I only need to write a description of the kind of survey, I want to create and the AI prompt suggests the output, content and structure of the survey. This leaves me with way less work to do , as far as survey creation goes.

What is your favorite aspect of this product?

The analytical side of Surveymonkey is lovely. I love the beautiful graphs and charts that helps highlight different aspects of my survey results.. The way Surveymonkey presents my survey data in graphs and charts, makes it easier to better understand my survey results.

What do you dislike most about this product?

Collaboration when creating surveys with Surveymonkey is very weak. There is basically no way for multiple users to create and edit surveys simultaneously. In my opinion, this is a major weakness.

What recommendations would you give to someone considering this product?

Surveymonkey can get very complicated, especially when analyzing reports. Therefore, there is a need for adopting teams to have professionals in-house trained to configure this software to get the best analytical reports from survey data it generates.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Muheet I.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

A complete method for designing new surveys.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The main difference that makes SurveyMonkey stand out is because it offers better analytics for all surveys carried out on the platform, it allows you to design surveys that are much more visually striking for all clients, it has a much more complete survey creator which allows you to add questionnaires with videos or images and also insert more interactive questions with multiple answers, it offers a much more complete analytics panel that helps you better understand the trend of the responses received and the behavior of clients in each survey.

What is your favorite aspect of this product?

I love SurveyMonkey's notification and reminder system, as it is able to automatically send reminders to clients to complete each survey from scratch without having previous experience, in addition, the creator is very complete and allows you to add new pages to the survey in a very simple way. You can add survey expiration times and participant limits for each survey, this helps us a lot to limit the responses we should receive for each survey created. It has automated analytics, which helps us understand what customers prefer depending on the responses.

What do you dislike most about this product?

It is not possible to design surveys together, surveys can only be designed individually within the main panel and there is no possibility of designing a survey with participation from several people. The free version is far behing, as it does not offer features that capture the attention of the user who is testing the platform.

What recommendations would you give to someone considering this product?

I recommend that professionals who start using SurveyMonkey use the pre-designed templates offered by the platform, this way they will have a much more optimal and professional design for the surveys without making efforts to make a design manually, the templates are very attractive and capture the attention of the client.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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