SurveyMonkey Enterprise Customer Reviews 2025

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Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.8 /10

175 Reviews

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. 91制片厂 surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey 91制片厂er

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Role and User Management

Customizable Branding

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

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Voice of the Customer

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SurveyMonkey Enterprise Reviews

Cannon C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Capable platform

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

More robust than other survey tools

What do you dislike most about this product?

Missing some advanced functionality

What recommendations would you give to someone considering this product?

Use this for smaller initiatives

Pros

Generous Negotitation
Helps Innovate
Reliable
Performance Enhancing

Tamanna (Tammy) P.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use but a bit pricey

Likeliness to Recommend

5 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Good data and analytics

What is your favorite aspect of this product?

Data analysis and reporting

What do you dislike most about this product?

Cost.

What recommendations would you give to someone considering this product?

Could be less expensive

Pros

Saves Time
Acts with Integrity
Client's Interest First
Reliable

Cons

Commodity Features

Bill R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great survey platform.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Robust features. Great reportings. The analytics are excellent. Integrates with other third-party platforms. Great UI/UX.

What is your favorite aspect of this product?

Very many survey templates. Creating surveys is easy. Sharing the surveys is easy. Analyzing the surveys is easy. Creates PDFs of the results for offline viewing.

What do you dislike most about this product?

I have not met anything to dislike.

What recommendations would you give to someone considering this product?

I highly recommend SurveyMonkey, a great survey platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

91制片厂

Latest 91制片厂

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey 91制片厂er Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.鈥�

Role and User Management Enable different levels of access and permissions based on role.

Customizable Branding Sets rules that personalize respondents鈥� form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents鈥� form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Cannon C.

Capable platform

Likeliness to Recommend

Pros

Tamanna (Tammy) P.

Easy to use but a bit pricey

Likeliness to Recommend

Pros

Cons

Bill R.

Great survey platform.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Questionnaire Design/Survey 91制片厂er

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Role and User Management

Customizable Branding

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement