Mimecast Sync & Recover Customer Reviews 2025

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Mimecast Services

Mimecast Sync & Recover

Composite Score

8.0 /10

CX Score

8.4 /10

35 Reviews

What is Mimecast Sync & Recover?

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

Company Details

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Awards & Recognition

Mimecast Sync & Recover won the following awards in the Email Backup category

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7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Mimecast Sync & Recover Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mimecast Sync & Recover.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mimecast Sync & Recover?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Security

Backup Archiving

Support for Backup Types

Compliance

Media Support

Mailbox Backup Restore

Permissions Awareness

AI tech support

Encryption

Legal Hold

Granular Restore

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Mimecast Sync & Recover Reviews

Jasher M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Mimecast sync & recover is great to have

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

The process in which you will sync and recover your data

What is your favorite aspect of this product?

The recovering part is definitely my favorite and makes IT look great when we are able to recover files for users

What do you dislike most about this product?

There is not much to dislike about this product as its very simple to use!

What recommendations would you give to someone considering this product?

Simple to use after customization and integration on the backend to allow the operation to be fun and easy!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

Carlyn D.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Try Mimecast! Works great!

Likeliness to Recommend

8 /10

What differentiates Mimecast Sync & Recover from other similar products?

Product is easy to use and I really appreciate the customer support.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

Just having to learn something new....but the implementation was simple.

What recommendations would you give to someone considering this product?

Just ask alot of questions to make sure you understand how it works.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Ricardo M.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Useful Email Back up Solution

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

The ideal part of this tool is to back up and maintain security for all the emails and this increases the proficiency and the accuracy of the tool.

What is your favorite aspect of this product?

The demand for this software is for the maintaining of all emails in a company without challenges and this resolves the challenges that companies had previously.

What do you dislike most about this product?

The tool delivers solutions in an effortless manner and this makes it a suitable email back up solution.

What recommendations would you give to someone considering this product?

The immediate tool to consider for email proficiency is this, and therefore, invest on it and deploy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Mimecast Sync & Recover

What is Mimecast Sync & Recover?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Mimecast Sync & Recover Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Mimecast Sync & Recover?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user鈥檚 workstation.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Mimecast Sync & Recover Reviews

Jasher M.

Mimecast sync & recover is great to have

Likeliness to Recommend

Pros

Carlyn D.

Try Mimecast! Works great!

Likeliness to Recommend

Pros

Ricardo M.

Useful Email Back up Solution

Likeliness to Recommend

Pros

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Title

Feature Ratings

Security

Backup Archiving

Support for Backup Types

Compliance

Media Support

Mailbox Backup Restore

Permissions Awareness

AI tech support

Encryption

Legal Hold

Granular Restore

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement