Microsoft Power Automate Customer Reviews 2025

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Microsoft Corporation

Microsoft Power Automate

Composite Score

8.8 /10

CX Score

9.1 /10

179 Reviews

What is Microsoft Power Automate?

Discover a better way to get things done across your organization through digital and robotic process automation. 91制片厂 time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services.

Company Details

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Awards & Recognition

Microsoft Power Automate won the following awards in the Robotic Process Automation - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

8 Top Rated Capabilities

13 Top Rated Features

2022

Microsoft Power Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Power Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Power Automate?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Saves Time

Feature Ratings

Average 83

Cloud Hosting

Automation Apps

Out of the box integration

Unsupervised Launch

Code-Free Programming

Central Deployment

Performance Monitoring

Concurrent Work

Role-Based Access

Action Logging

User Libraries

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Microsoft Power Automate Screenshots

Microsoft Power Automate Videos

Microsoft Power Automate Reviews

Samuel J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Best RPA package

Likeliness to Recommend

9 /10

What differentiates Microsoft Power Automate from other similar products?

As a O365 package Power Automate offers a much more value for money compared to its competitors, offering other extra tools

What is your favorite aspect of this product?

It helps in debugging issues easily with the help of elaborated logging and monitoring solutions as part of the tool

What do you dislike most about this product?

It has only been a great experience till now

What recommendations would you give to someone considering this product?

Currently Power Automate is easily one of the most recommendable RPA tool available

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel J.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Best tool to get started into RPA

Likeliness to Recommend

8 /10

What differentiates Microsoft Power Automate from other similar products?

Power Automate has made us realise the amount of resources and the time which can be saved with the help of automation, this has helped us reduce our costs and also increase our productivity.

What is your favorite aspect of this product?

The dashboard is simple to use and all the required components can be imported into the pipeline by just drag and drop.

What do you dislike most about this product?

Nothing major to complain about

What recommendations would you give to someone considering this product?

Best tool for people who are new to the world of RPA

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Henry L.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Fabulous product to automate your process

Likeliness to Recommend

9 /10

What differentiates Microsoft Power Automate from other similar products?

Very useful to automate processes able to connect all Microsoft products

What is your favorite aspect of this product?

Easy to integrate with other products. Multiple connectors

What do you dislike most about this product?

Seems no dislike in power automation so far

What recommendations would you give to someone considering this product?

Easy to understand and user friendly

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

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Microsoft Power Automate

What is Microsoft Power Automate?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Microsoft Power Automate Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Power Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.聽

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Microsoft Power Automate Screenshots

Power Automate home page

Power Automate create page

Copilot and designer in Power Automate

Work queues in Power Automate

Designer in Power Automate for desktop

Data loss prevention (DLP) in Power Automate for desktop

AI 91制片厂er in Power Automate

Microsoft Power Automate Videos

Optimize your business with Microsoft Power Automate

Microsoft Power Automate Reviews

Samuel J.

Best RPA package

Likeliness to Recommend

Pros

Daniel J.

Best tool to get started into RPA

Likeliness to Recommend

Pros

Henry L.

Fabulous product to automate your process

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Cloud Hosting

Automation Apps

Out of the box integration

Unsupervised Launch

Code-Free Programming

Central Deployment

Performance Monitoring

Concurrent Work

Role-Based Access

Action Logging

User Libraries

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support