Mattermost Customer Reviews 2025

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Mattermost Inc

Mattermost

Composite Score

8.8 /10

CX Score

8.9 /10

44 Reviews

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details

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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative

1% Neutral

99% Positive

Pros

Fair
Over Delivered
Reliable
Performance Enhancing

Feature Ratings

Average 95

Notifications

File Sharing Collaboration

Cross Platform Support

Instant Messaging

Screen Sharing

Granular Access Management

Document Collaboration

Search

Voice and Video Collaboration

Integration With Productivity Tools

Task Management

Vendor Capability Ratings

Average 92

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Mattermost Reviews

Patti B.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Connection on Powerful Tool

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Information is always timely and direct to specific person/group.

What is your favorite aspect of this product?

Every stakeholder is always on project status and updates.

What do you dislike most about this product?

Nothing as fail I can count on this software.

What recommendations would you give to someone considering this product?

Perfect in all departments and any business size.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Bianca M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Perfect Management on Perfect Tool

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Easy to customise and personalise

What is your favorite aspect of this product?

Uncountable integrations.

What do you dislike most about this product?

I have not faced any challenge.

What recommendations would you give to someone considering this product?

The tool is excellent.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eitan G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Robust Business Instant Messaging Solution

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Mattermost has clean user interface compared to Citrix Podio.

What is your favorite aspect of this product?

It unifies team in one place where it boosts team collaboration across all business units.

What do you dislike most about this product?

The then issues are no longer a bothersome since they were rectified when I updated my iOS mobile app.

What recommendations would you give to someone considering this product?

Try mobile application since it is easy to use with no frequent log outs due to inactivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Mattermost

What is Mattermost?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Mattermost Ratings

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Mattermost?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Instant Messaging Real-time, text-based communication between two or more people

Screen Sharing The ability to share screens.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Search The system can search an entire body of a document for a keyword or phrase.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mattermost Reviews

Patti B.

Connection on Powerful Tool

Likeliness to Recommend

Pros

Bianca M.

Perfect Management on Perfect Tool

Likeliness to Recommend

Pros

Eitan G.

Robust Business Instant Messaging Solution

Likeliness to Recommend

Pros

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Title

Feature Ratings

Notifications

File Sharing Collaboration

Cross Platform Support

Instant Messaging

Screen Sharing

Granular Access Management

Document Collaboration

Search

Voice and Video Collaboration

Integration With Productivity Tools

Task Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training