Matomo Customer Reviews 2025

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Matomo

Composite Score

8.7 /10

CX Score

8.9 /10

37 Reviews

What is Matomo?

Matomo is a downloadable, open source (GPL licensed) web analytics software program. It provides you with detailed reports on your website visitors: the search engines and keywords they used, the language they speak, your popular pages and that gives you 100% data ownership.

Company Details

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Awards & Recognition

Matomo won the following awards in the Website Analytics category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

Matomo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Matomo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Matomo?

0% Negative

7% Neutral

93% Positive

Pros

Altruistic
Trustworthy
Acts with Integrity
Client's Interest First

Feature Ratings

Average 83

Audience Demographics

API Framework

Data Visualization

Customer Value Analysis

Search Engine Optimization

Social Media Analytics

Audience Segmentation

Paid Search Integration

Device and Browser Analytics

Customer Journey Modelling

Conversion Analysis

Vendor Capability Ratings

Average 85

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Matomo Reviews

aarna d.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

An awesome open source and game change of analytic

Likeliness to Recommend

9 /10

What differentiates Matomo from other similar products?

It's ease of use and it's fact of being open source to everyone.

What is your favorite aspect of this product?

It's ease of setup and ease of use is my fantastic aspect I like about matomo. I like how I can control my data and the good reporting feature it has.

What do you dislike most about this product?

Nothing to complain about matomo

What recommendations would you give to someone considering this product?

This is the perfect tool for your analytic works. Get it sooner

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2022

User analytics with patience to privacy

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arzu F.

Role: Sales Marketing
Industry: Shipping
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2021

Useful settings and cheap price

Likeliness to Recommend

7 /10

What differentiates Matomo from other similar products?

Google Analytics. Switched because unlike Google Analytics in Matomo you own all the data that is collected from your webpage and it's not shared with any third party.

What is your favorite aspect of this product?

Matomo is open source and self-hosted. It's easy to install and manage this program. It has nearly any advanced feature that you would need from an analytics platform. The best part is that you're in control of your data and privacy.

What do you dislike most about this product?

We face some problems with the geolocation plugin from time to time but that's about it.

What recommendations would you give to someone considering this product?

Matomo helps us monitor the user traffic of our website and allows us to understand their navigation pattern. This in turn results in us being able to come up with new ways to draw their attention. I recommend Matomo to anyone who values their privacy and is willing to pay a bit extra for it.

Pros

Effective Service
Client Friendly Policies
Includes Product Enhancements
Reliable

Cons

Less Efficient Service
Slower Product Innovation
Less Transparent

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Matomo

What is Matomo?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Matomo Ratings

91 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Matomo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Device and Browser Analytics Capture and summarize device and browser information.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Matomo Reviews

aarna d.

An awesome open source and game change of analytic

Likeliness to Recommend

Pros

User analytics with patience to privacy

Likeliness to Recommend

Pros

Arzu F.

Useful settings and cheap price

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Audience Demographics

API Framework

Data Visualization

Customer Value Analysis

Search Engine Optimization

Social Media Analytics

Audience Segmentation

Paid Search Integration

Device and Browser Analytics

Customer Journey Modelling

Conversion Analysis

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training