Manhattan Active Warehouse Management Customer Reviews 2025 |

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Manhattan Associates

Manhattan Active Warehouse Management

Composite Score

6.6 /10

CX Score

6.5 /10

16 Reviews

What is Manhattan Active Warehouse Management?

It is versionless, with continuous access to new capabilities. It was born in the cloud, so when your business needs more, it automatically scales to match that need. It has been infused with intelligence to learn and adapt. It is engineered to be extended, to quickly and easily combine the power of your innovation with ours. Wherever you work, it works.

Company Details

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Manhattan Active Warehouse Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manhattan Active Warehouse Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

4
Since last award

89 Plan to Renew

11
Since last award

71 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manhattan Active Warehouse Management?

15% Negative

8% Neutral

77% Positive

Pros

Client Friendly Policies
Enables Productivity
Acts with Integrity
Security Protects

Cons

Leverages Incumbent Status

Feature Ratings

Average 77

Pick, Pack & Load

Receiving and Put-Away

Inventory Management

Location Management

Analytics and Reporting

Forecasting and Planning

Shipping Management

Labour Management

Purchasing

Invoice Management

Returns Management

Vendor Capability Ratings

Average 71

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Manhattan Active Warehouse Management Reviews

Anela H.

Role: Operations
Industry: Not for Profit
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2021

Would recommend.

Likeliness to Recommend

9 /10

What differentiates Manhattan Active Warehouse Management from other similar products?

Excellent MHE integration.

What is your favorite aspect of this product?

Omnichannel fulfilment

What do you dislike most about this product?

Inadequate pricing

What recommendations would you give to someone considering this product?

If you need its strong aspects, go for it.

Pros

Performance Enhancing
Efficient Service
Fair
Altruistic

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Getting better vs. their on-prem capabilities

Likeliness to Recommend

8 /10

Pros

Reliable
Inspires Innovation
Client Friendly Policies
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Under Delivered

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Easy to use

Likeliness to Recommend

3 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Cons

Commodity Features
Less Inspiring
Charges for Enhancements

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Manhattan Active Warehouse Management

What is Manhattan Active Warehouse Management?

Company Details

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Awards & Recognition

Manhattan Active Warehouse Management Ratings

77 Likeliness to Recommend

4 Since last award

89 Plan to Renew

11 Since last award

71 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Manhattan Active Warehouse Management?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Pick, Pack & Load Sort and print picking lists and then direct workers to the place where the product is stored and calculate the type and amount of packaging for orders.

Receiving and Put-Away Record and direct workers to to the best location to shelve the product.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Location Management Track inventory and view up-to-date inventory information across multiple locations and define physical and virtual warehouse locations.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Labour Management Automated schedulers plan and forecast workers needed by day and job type according to procurement and shipping schedules, estimate costs and track key KPIs.

Purchasing Storing of supplier information in one place and syncs to inventory levels to manage procurements.

Invoice Management Includes invoice creation, invoice capturing, invoice approval, and invoice payments.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Manhattan Active Warehouse Management Reviews

Anela H.

Would recommend.

Likeliness to Recommend

Pros

Getting better vs. their on-prem capabilities

Likeliness to Recommend

Pros

Cons

Easy to use

Likeliness to Recommend

Pros

Cons

Title

4
Since last award

11
Since last award

2
Since last award

Feature Ratings

Pick, Pack & Load

Receiving and Put-Away

Inventory Management

Location Management

Analytics and Reporting

Forecasting and Planning

Shipping Management

Labour Management

Purchasing

Invoice Management

Returns Management

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization