What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction鈥攁cross the entire customer lifecycle鈥攚hether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Effective Service
- Security Protects
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of Implementation
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Brandon Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Resource for sales and marketing department needs
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
When we originally obtained the program, I'd say Infor CRM helped us a lot with data storage, tracking businesses, and opportunities. Now, though, we want to update to a more dependable program that runs more easily and offers more versatility in terms of reporting and other features.
What is your favorite aspect of this product?
Infor CRM is useful for tracking opportunities and recent interactions with businesses. We can also link campaigns and lead sources to opportunities for marketing purposes, track the total number of leads produced by a particular campaign, and do other useful things like that. To segment and group data for marketing purposes and export it to other marketing tools, is relatively simple to do so.
What do you dislike most about this product?
Keeping track of when opportunities shut down is difficult. The monthly reviews become a laborious process as a result. It needs to be perfect. The fact that it had a 100 GB memory but is not available for our operating database is tough to understand from the outside.
What recommendations would you give to someone considering this product?
Infor CRM can be easily customized. The majority of your development work will be completed by a third-party contractor for a fee. Infor CRM is web-based and has a mobile website. In short it is an amazing tool so I urge you to do this.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Philips S.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
INFOR CRM Customization is a Key
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Customization alternatives are vast however the ability to just 'leap-in' and begin using the product right away turned into very clean and a huge plus for us. Exact in mapping key opportunities, focused on worthwhile potentialities marketing campaign, lead control and pretty customizable platform.
What is your favorite aspect of this product?
When we have the customization alternatives while using the software then it gives a big edge to the user. Plus it has the accuracy with it which proves to be decisive when thinking about selecting the software for use.
What do you dislike most about this product?
Reports (they take for all time and may even blunders out, so they have to be run once more) and making businesses is more problem than its miles well worth. Lacking a piece of capability but with integration we have been capable of push/pull information to different systems (time/billing) and advertising and marketing automation tools.
What recommendations would you give to someone considering this product?
The running reports should be systemized in a manner that there should be no duplication and speed also matters a lot when particularly seeing through this perspective.
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Leon K.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2022
Good to enhance sales and marketing.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Infor CRM is an incredible application in making sales and marketing in a single go. Its managing abilities are not underestimated because of its to-the-point business overview. Consequently, comprehending business promotions also helps to promote a good relationship between clients and the company.
What is your favorite aspect of this product?
I must say a good package to control the business moves on all forums. It automates the email and customizes the production with all available sources.
What do you dislike most about this product?
There is nothing left to commemorate as this application is overall a good package for all small and big scale businesses.
What recommendations would you give to someone considering this product?
SalesBabu CRM is an amazing application to comprehend business opportunities and to protect the product鈥檚 promotion in the market. It's a very simple and easy application, once installed can give the maximum benefits nothing can stop this tool from making wise decisions and provides the ways to implement and observe the further process. So, why do we get worried if we have something unique and different within our system?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
