What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction鈥攁cross the entire customer lifecycle鈥攚hether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Effective Service
- Security Protects
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of Implementation
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Jay D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
AI-Powered Predictive Analytics: Including machine learning to improve customer insights and sales forecasts. More precise segmentation techniques for focused marketing initiatives are available with advanced customer segmentation.
What is your favorite aspect of this product?
flawless connections using additional tools
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
appreciate the ticketing system and the way it allowed us to work as individuals or in teams to address the specific issues raised in the tickets. This system includes a ton of customization choices, just like I'm sure other CRMs do. I'm confident that I can work more productively if I take the time and make the necessary adjustments to make this unique for my business.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Helps Innovate
Cons
- Less Generous
- Less Transparent
- Under Delivered
Oliver D.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Dynamic Operations
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Effectiveness in operations
What is your favorite aspect of this product?
Perfect integrations with other tools
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Effective tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Justin B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2023
Great tool with a lot of amazing options.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
It鈥檚 simple to organize my customers and alter dropdowns for code. I also use the Swift Page module to send many newsletters and e-blasts while keeping a record of the send-in contact record 鈥� the opt-out option included helps keep my email from being blacklisted. The ability to use tickets to construct workflows and produce visibility without paperwork getting stuck in someone鈥檚 inbox is the finest feature for me. I鈥檝e never seen another program with as many advanced grouping choices as this one. I can also keep track of capital assets. Furthermore, the asset system is far more resilient than other products.
What is your favorite aspect of this product?
The system is simple to understand and utilize. I didn鈥檛 need to customize anything because the system already has a lot of functions. It鈥檚 fantastic because I can easily generate complex collections of data without any programming skills. A skilled user (non-IT) can retrieve a large amount of complex information. This enabled me (a non-IT user) to develop meaningful dashboards for my salespeople to view key data quickly. It鈥檚 fantastic because users know what they want to see, so allowing them to acquire it themselves rather than relying on IT is quite beneficial. Furthermore, it isn鈥檛 just a straightforward list.
What do you dislike most about this product?
The cloud is slow, and some features don鈥檛 always work properly. I tried putting everyone on the same operating system and browser, but some folks still had issues with the desktop integration working sometimes and not working other times.
What recommendations would you give to someone considering this product?
I enjoy the ticketing system and how we were able to form teams or individuals to work on specific concerns stated in the ticket. This system, as I鈥檓 sure other CRMs do, has a lot of customizing options. I know that if I put more time and effort into customizing this for my company, I will be able to operate more efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
