What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Rick R.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Easy to use with great cohesion across departments
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot focuses a lot on the entire customer lifecycle, which is rare for CS software. It is also easy to set up and administer while still providing a growing number of features to take your team to the next level.
What is your favorite aspect of this product?
The service and ease of use for team members.
What do you dislike most about this product?
On the service side, there are a few key missing features that are still up and coming.
What recommendations would you give to someone considering this product?
If you have a huge IT admin team that can custom design things for you, HubSpot is likely not what you need for support. If you want some great functionality and ease of use for you and your team, Service Hub is great for you. Also, know that Service Hub is one of their newest features and gets significantly improved features every release, so it isn't software going stagnant, and will likely enable it to grow with your team.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Ed R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
A great addition to your cradle to grave customer
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Built int marketing and sales hub for 360 visibility
What is your favorite aspect of this product?
Its simple
What do you dislike most about this product?
Not always flexible when you need it to be
What recommendations would you give to someone considering this product?
If you use HubSpot this module will give sales the visibility to impact future sales
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Effective Service
Cons
- Under Delivered
Tyler G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2021
World-class UX/UI & features tied to HubSpot CRM
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot sets itself apart because it integrates deeply with HubSpot CRM and reporting functions.
What is your favorite aspect of this product?
I love that tickets are extremely flexible and that ticket based automation flows (Workflows) can be set to do almost anything.
What do you dislike most about this product?
Service hub could use more robust features like screenshots (Usersnap) and more advanced chatbots (Ada).
What recommendations would you give to someone considering this product?
I would recommend using professional or Enterprise versions of the products and make sure you have workflows. That's where the real power lies. Be sure and understand properties and keep things simple.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
