What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Fabion'Jos茅 J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Get the win win results with this service hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The best sales tool we've ever discovered is from HubSpot. The series emails should be executed using this method, which is a pretty creative functionality. For the past years, we have managed all of our accounts, connections, opportunities, and clients utilizing this system. How simple it is to use genuinely astounds me.
What is your favorite aspect of this product?
We have utilized other HubSpot features, and we intend to study to use as many things as we can in order to get the most out of this platform. The training center also is fantastic and helpful in educating our employees on the fundamentals. It was very simple for our employees to use as they really liked utilizing it with a proper guide.
What do you dislike most about this product?
There really are times when fine-tune coding of text, photographs, and graphic designs is necessary, but there is no way of implementing that threshold of editing. Additionally, because auto-assigning based on recent load is absent, tickets are assigned to customers that already have a heavy workload rather than users who really can embrace more.
What recommendations would you give to someone considering this product?
Both daily use and its setup are really simple and intuitive. I also like this platform's great level of customization. Before HubSpot, tracking, organizing, and closing deals would need hundreds extra hour shifts. But now that we have this program, we can easily save time and energy.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Elysha E.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2022
Intuitive all in one package
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The HubSpot Service Hub has proven to be an invaluable resource. Kudos to the Surveys in particular, we were able to gather and monitor client's needs quickly and efficiently. It mostly assisted us in maintaining a record and monitoring of each topic, which is beneficial in not missing anything.
What is your favorite aspect of this product?
I particularly like the learning base's capacity to hold all of our self-service content and questions. This is an excellent approach to direct them to that of a content that can assist them right away. It is, without a doubt, the ideal tool for a larger workforce, we can accomplish whatever we need to provide our clients with the best components.
What do you dislike most about this product?
Clients' access to their tickets and chats is limited through the client portal. You can't tell whether another member of your team is on the ticket. If a client responds to a closed case, the ticket does not renew, therefore we miss emails until we double-check our alerts. And reporting is also very limited restricted.
What recommendations would you give to someone considering this product?
The ease with that all of its excellent capabilities may be used as well as the fact that this is a terrific all-in-one client service suite which incorporates ticketing. Our support staff is instantly alerted when tickets are submitted through our website.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Jeremiah K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Sensational customers support services software.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Offers self-service portal where customers can create tickets and receive responses about their tickets. It's easy to manage customers data with this tool.
What is your favorite aspect of this product?
It's simple to communicate and engage with our customers using Chatbots. It's a reliable tool that offers great customer support services. This tool increases customers satisfaction. It's possible to create knowledge base with this tool.
What do you dislike most about this product?
Stable internet connection is a must to have when accessing and working with this tool.
What recommendations would you give to someone considering this product?
It's a well-deserved tool for customers support services that I recommend other organizations to implement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
