Guru Customer Reviews 2025 | SoftwareReviews

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Guru Technologies

Guru

Composite Score

8.2 /10

CX Score

8.4 /10

45 Reviews

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most 鈥� their customers.

Company Details

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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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3 Top Rated Capabilities

0 Top Rated Features

2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Unique Features
Continually Improving Product
Caring

Feature Ratings

Average 85

Intelligent Search

Role-Based Access

Configurable Knowledge Repository

API Integration

Rich Text Editor

Cataloging

Version Control

Workflow and Approval Management

Reporting and Analytics

Social Features

Multiple File Type Support

Vendor Capability Ratings

Average 85

Business Value Created

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Employee Communications

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Guru Reviews

Art R.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Game-changer for internal knowledge management!

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Awesome search. The Chrome extension and Slack integration are the best in class.

What is your favorite aspect of this product?

The powerul search.

What do you dislike most about this product?

Advanced analytics are only available on higher subscription tiers.

What recommendations would you give to someone considering this product?

Make sure you have a clear champion on the team who can drive adoption and instill good knowledge management habits.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Super Cool UX, but need more features.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Wyatt C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

A bit pricey, but the value is more than worth it.

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

They are on the cutting edge of KM software. They're constantly innovating and updating their product to make things as automatic and intuitive as possible.

What is your favorite aspect of this product?

It allows anyone, from veteran to new hire, to pull the right answer in little to no time and get the correct result to the customer.

What do you dislike most about this product?

It tends to be a bit pricey; however, if you do an ROI you will find the value is there.

What recommendations would you give to someone considering this product?

Have many conversations with the sales and success teams. They have immeasurable knowledge and genuinely want to make your implementation a success.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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What is Guru?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Guru Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Version Control Tracking of document versions with each iteration of document changes.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Employee Communications

Guru Reviews

Art R.

Game-changer for internal knowledge management!

Likeliness to Recommend

Pros

Super Cool UX, but need more features.

Likeliness to Recommend

Pros

Wyatt C.

A bit pricey, but the value is more than worth it.

Likeliness to Recommend

Pros

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Feature Ratings

Intelligent Search

Role-Based Access

Configurable Knowledge Repository

API Integration

Rich Text Editor

Cataloging

Version Control

Workflow and Approval Management

Reporting and Analytics

Social Features

Multiple File Type Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration