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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Andrea D.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Easy to use, simple to show how to use to other employees

What is your favorite aspect of this product?

connected to the rest of the google suite

What do you dislike most about this product?

Not enough customization available

What recommendations would you give to someone considering this product?

Make sure this is what you are looking for !

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kiran C.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Wider variety of features and easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms can be easily integrated with other google products which other products don't. And it is free.

What is your favorite aspect of this product?

This is a Google product with smooth functionalities. The analytics reports are really good.

What do you dislike most about this product?

Don't particulary dislike anything about it.

What recommendations would you give to someone considering this product?

I would recomment to use Google Forms for surverys and questionaires.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Respectful

Christa R.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Google forms are simple software and work well.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The easy interface is the key feature of Google Forms. Regardless of what your background is, you鈥檒l produce lovely forms with this tool. You鈥檒l be able to master this tool inside a few of hours. Also, it offers a bunch of features fully free of cost. I know that there are another tools that supply additional flexibility in terms of layout and design. However those are too expensive and Google Forms is enough for many users out there. Also, it integrates nicely with other Google services corresponding to Drive, Sheets, etc so you can keep all of your collected information organized.

What is your favorite aspect of this product?

The forms are very easy to line up with many various question varieties to choose from to create your form. The info loads on to a Google Sheet that makes it easy to sort and review. Its very helpful tool and its security is also very good.

What do you dislike most about this product?

Natively inside of Google Forms, there鈥檚 no way to email a copy of the customer鈥檚 responses to a team member. However, there is a simple plugin to use to form this happen. Also, since we are using this on a business Google workspace account, it defaults to be personal to our users. You鈥檝e got to manually make the form public, that is annoying and has caused issues.

What recommendations would you give to someone considering this product?

Google form integrates well with Google Sheets and both are a part of the complete Google Suite, so made the foremost sense for us.

Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Saves Time

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