What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Shruti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Ultimate Tool for Call Analysis and Coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
The reason Gong is so special is that with the help of AI-driven insight and precisely transcribed data, it becomes possible to monitor and, therefore, improve the sales performance. It is clear that by giving teams the ability to see their pipeline, they are able to stay competitive. These data-driven decisions are made possible by the smooth integration of Salesforce.
What is your favorite aspect of this product?
I like how Gong is able to upload and analyze Zoom-recorded videos, which helps to edit tutorials based on user interaction in a better way.
What do you dislike most about this product?
The delay in accessing call recordings is indeed a concern for customers. In general, real-time availability would make it easier to review and act on the information immediately.
What recommendations would you give to someone considering this product?
Data, training and market insights are the main benefits Gong offers. If you have problems with onboarding new personnel or missing out on key deals, this platform can help you streamline and enhance your process in one go.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Fabio S.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Dec 2024
optimize your passwords with conversation-based AI
Likeliness to Recommend
What differentiates Gong from other similar products?
recording and transcription tools make all the difference
What is your favorite aspect of this product?
The ability to integrate with other systems such as CRMs is widely praised.
What do you dislike most about this product?
the learning curve and information overload for new users and the high cost
What recommendations would you give to someone considering this product?
Gong is ideal for large sales teams and organizations looking to improve their strategy
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Jorge A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Interactions with customers they improve.
Likeliness to Recommend
What differentiates Gong from other similar products?
Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.
What is your favorite aspect of this product?
Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.
What do you dislike most about this product?
Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.
What recommendations would you give to someone considering this product?
I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
