What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team鈥檚 sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Saty S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
AI-Powered Sales Intelligence at Its Best
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong with the right AI driven transcription capabilities, functions splendidly for multilingual worldwide teams. It constantly and regularly provides information for the best sales processes, strategies, and the like. The dashboard which tracks sales performance offers an in-depth overview of all vital information.
What is your favorite aspect of this product?
Recap and call summary from Gong's AI are very helpful. The key point feature is an efficient medium that helps cut down review periods by making the extraction of valuable insights a lot quicker. While AI has potential to extend, Gong is the leader now.
What do you dislike most about this product?
The live listening function is quite difficult to operate. It mainly crashes, lags or loags, or becomes so unstable that it causes problems with call monitoring, etcetera.
What recommendations would you give to someone considering this product?
If Gong is the right tool for your tech stack and the cost fits within the budget, you should buy it as it is an outstanding investment. Nonetheless, if you are starting from scratch, you can look for other ways to get the same information without the cost.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Jon B.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Great pipeline tool w/ call recording, analysis
Likeliness to Recommend
What differentiates Gong from other similar products?
The platform is very intuitive. With no training I was able to log in and immediately identify how to use core functionality of the product.
What is your favorite aspect of this product?
I love the dashboards that help show pipeline, which have custom tabs by sales stage (user created). This then shows activities during pipeline calls from both prospects and sales so we can immediately see who is and isn't reaching out to their prospects on a consistent basis.
What do you dislike most about this product?
No dislikes at this point in time.
What recommendations would you give to someone considering this product?
If you're looking for a simple way to increase accountability for sales teams, this is it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Shruti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Ultimate Tool for Call Analysis and Coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
The reason Gong is so special is that with the help of AI-driven insight and precisely transcribed data, it becomes possible to monitor and, therefore, improve the sales performance. It is clear that by giving teams the ability to see their pipeline, they are able to stay competitive. These data-driven decisions are made possible by the smooth integration of Salesforce.
What is your favorite aspect of this product?
I like how Gong is able to upload and analyze Zoom-recorded videos, which helps to edit tutorials based on user interaction in a better way.
What do you dislike most about this product?
The delay in accessing call recordings is indeed a concern for customers. In general, real-time availability would make it easier to review and act on the information immediately.
What recommendations would you give to someone considering this product?
Data, training and market insights are the main benefits Gong offers. If you have problems with onboarding new personnel or missing out on key deals, this platform can help you streamline and enhance your process in one go.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
