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What differentiates Gong from other similar products?

When I first began using Gong, I was just astonished by its functionality, distinctiveness, and capacity to go above and beyond to provide us with all of the necessary components in a centralized place, and a smooth, and reliable manner of consumer conversation recording. It separates itself from the competition due to its easy workflow and thoughtful arrangement of all necessary and supplementary features.

What is your favorite aspect of this product?

My favorite feature of Gong is how quickly it gets results and how quickly it works. I particularly appreciate the call search features' sophistication. To find something, all we have to do is type it into the search bar, and Gong will quickly guide us to the desired point. I adore being able to listen to coworkers' and customers' calls in order to get ready for our own and customers' calls and hear how objections are handled in practical situations.

What do you dislike most about this product?

I acknowledge that it would be tricky for the AI to be perfect when dealing with a range of voices, sounds, and dialects, but I think Gong will provide us with more options. The issue I was having was that If I try to read the text without listening, I always get a little perplexed because I frequently discover errors or things that were misunderstood.

What recommendations would you give to someone considering this product?

When compared to other apps, Gong has a lot of functionality, and it's also highly attractive and durable. Without it, I simply don't get why any sales team can be as successful. The features that let you move about in call monitoring periods are also extremely nice; they enable you to make the most of your listening time by only paying attention to the parts of the conversation that are pertinent to what you are searching for when used in conjunction with transcripts.

What differentiates Gong from other similar products?

Simple usage & straightforward.

What is your favorite aspect of this product?

How it brakes down the parts of the conversations.

What do you dislike most about this product?

It scares how intrusive it can be.

What recommendations would you give to someone considering this product?

Make sure it is suited for what you need.

What differentiates Gong from other similar products?

Because this software records and stores both the audio and text of every conversation, I never have to worry about losing important information. I never imagined that a call recording system would become one of my favorite workplace tools, but it has revolutionized my productivity. Having access to a record of my calls and analyzing them has helped me identify areas for development.

What is your favorite aspect of this product?

I like how Gong records my whole chat with a client, so I can go back and review it later for any details I may have missed. I also appreciate the scorecards, integrations, and library. It integrates well with Salesforce and Outreach, giving us access to information we would never have otherwise. I think it's great that we can hear from customers more personally.

What do you dislike most about this product?

While I haven't found anything to complain about thus far in my Gong study, one feature I'd want to see included is the option to forward a call's recording to my inbox immediately afterward. One drawback of the app is that video call quality is subpar. Sometimes Gong doesn't join a call even though he knows it will be recorded.

What recommendations would you give to someone considering this product?

To call Gong only a "recording tool" would be to undersell its utility. It's not only that; with this, we've seen tremendous gains in how we approach sales. Our marketing group is gaining valuable insight from Gong about client desires, needs, and what people DON'T know about our product. Thanks to the software, we have made tremendous progress in our knowledge of the sales cycle.