What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
G. G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Simple. Elegant and definitely easy to use!
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.
What is your favorite aspect of this product?
Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.
What do you dislike most about this product?
Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.
What recommendations would you give to someone considering this product?
Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to implement, but lacking features.
Likeliness to Recommend
Pros
- Continually Improving Product
- Respectful
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Under Delivered
- Less Caring
Javier J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Coordinate your sales and watch your growth
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Works with Freshsales system for lead management, lead creation and planning for deals, in conjunction with other activities for sales and its ability to set rules to keep leads engaged through lead scoring, It can be used to track open and click-through rates, which is extremely vital for our next course of action.
What is your favorite aspect of this product?
It has feature that caught our attention as it was the sales automation tool, it made my team better in all aspects with 10% growth through the platform, its tools are quite easy to use, it has an option of adding timeline view, getting different views is good. Reporting is not easy, although it is very powerful.
What do you dislike most about this product?
We would like to have more options in the sales sequence in the function, like doing a test run, get custom dates on when it should run, We often need to send semi standardized responses to several contacts waiting for a response. At the moment, it is not possible to select them and configure them to send a general mail to all of them. we would save a lot of time if this simple function was created.
What recommendations would you give to someone considering this product?
We were using other platforms for our online sales project, but in the end we found Freshsales and we have been using this software for 2 years now. We looked for alternatives, but we found that Freshsales meets all our needs. The functional extension of this software makes the sales, planning follow-up and auditing processes comfortable.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Caring
