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What differentiates Freshsales from other similar products?

Works with Freshsales system for lead management, lead creation and planning for deals, in conjunction with other activities for sales and its ability to set rules to keep leads engaged through lead scoring, It can be used to track open and click-through rates, which is extremely vital for our next course of action.

What is your favorite aspect of this product?

It has feature that caught our attention as it was the sales automation tool, it made my team better in all aspects with 10% growth through the platform, its tools are quite easy to use, it has an option of adding timeline view, getting different views is good. Reporting is not easy, although it is very powerful.

What do you dislike most about this product?

We would like to have more options in the sales sequence in the function, like doing a test run, get custom dates on when it should run, We often need to send semi standardized responses to several contacts waiting for a response. At the moment, it is not possible to select them and configure them to send a general mail to all of them. we would save a lot of time if this simple function was created.

What recommendations would you give to someone considering this product?

We were using other platforms for our online sales project, but in the end we found Freshsales and we have been using this software for 2 years now. We looked for alternatives, but we found that Freshsales meets all our needs. The functional extension of this software makes the sales, planning follow-up and auditing processes comfortable.

What differentiates Freshsales from other similar products?

We had trouble knowing which of our customers were willing to buy our products and services. Freshsales has been the answer to that, and has greatly increased our productivity, because we are better organized with its omnichannel communication system

What is your favorite aspect of this product?

This sensitive CRM allows you to make calls and integrate emails. It allows adding and managing many customer accounts, as well as leads. This is done in an organized and properly distributed manner. It is excellent to be able to implement the advantages of classic interactions (emails, chats, phone calls) on the website

What do you dislike most about this product?

We dislike that the process of adding tasks to our list of leads is so slow, as well as the process of importing them, and also of contacts. We do not like that the collaborators of the tasks are so limited in terms of the editing actions that can be implemented in them

What recommendations would you give to someone considering this product?

It is very easy to use. I use it to collect leads from my website and it is very easy to manage. Create forms easily and implement them on your website to attract leads.

What differentiates Freshsales from other similar products?

This is a very complete tool that we use in the sales department to have more control of our sales, our customers and that the sales team has an easy to use software with features that help them meet their goals. It has very complete analytics, such as customer behavior analysis and sales evolution analysis, which allows us to know the performance and progress of the entire sales team, as well as customers.

What is your favorite aspect of this product?

I like this tool because it has many integrated communication channels, such as the integrated telephone, which added to its mobile application, allows us to answer phone calls from our mobile. We can also create sales reports, along with the sales reports generated by the tool, so that the reports presented, contains the information that is needed in a personalized way for our company.

What do you dislike most about this product?

I would love that they could integrate Whatsapp, in this way we would expand the channels of communication and sales with our customers. Migrating all the information from the computer to the software was a process that took us weeks, so you have to be patient to get it done. We tried to communicate with customer service to achieve a faster information migration process, but we were never able to establish communication.

What recommendations would you give to someone considering this product?

We tried systems that we thought we needed functionality and analytics, but those systems were too expensive and costly to maintain. Freshsales, Freshchat, Freshmarketer and Freshdesk make a powerful and affordable system that includes what we need to produce the right results: great customer relationships.