What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFreshsales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Freshsales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Karan S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"It's an effective and efficient CRM tool."
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM is easy to use and adaptable when it comes to modelling sales and business operations. Custom fields may be created to assist you manage the most critical parts of your organisation. Easy-to-use application where all participants can access their information and participate on their piece on a daily basis, with everything in one location.
What is your favorite aspect of this product?
It has provided us with a variety of features and apps without requiring us to purchase each one separately. At the end of the day, Freshmarketer's alternatives, such as conversion optimization and a separate survey tool, save us a lot of time and money. Finally, the Chrome add-on is really beneficial.
What do you dislike most about this product?
Its price may be an issue when compared to other platforms; the free version is limited and lacks numerous capabilities; they effectively compel you to pay for more functionality. Small businesses will be able to afford this excellent service if memberships improve.
What recommendations would you give to someone considering this product?
Super recommended; you'll enhance your user dialogues, increase your sales abilities, and get feedback from your customers so you can improve and figure out which product they want or which would be the best for them.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
janice W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2021
Freshworks is the best option for your company.
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Technology, professional service provider, education, real estate, hospitality, healthcare, e-commerce, retail, consumer electronics, telecommunications, finance and accounting, insurance. CRM powered by artificial intelligence that allows you to better understand customers with the right information at the right time. The software includes sales force automation, marketing automation, chat and telephony all in one solution.
What is your favorite aspect of this product?
Integrates UI optimization, comfortable and intuitive. Solid API disposition. Storing valuable documentation of contact and potential customer data allows better planning of marketing campaigns. Organization of plans and tasks in precise calendars. Design of pipeline management models. Ability to integrate with third-party products and the cloud.
What do you dislike most about this product?
Freshworks is a software whose platform unfortunately does not have the integration to social networks that allows a quick sharing of information between users. It lacks customer segmentation that allows monitoring of supplier / customer interactions.
What recommendations would you give to someone considering this product?
Product of basic necessity if you want to survive in the violent and confusing digital markets. Freshworks with its yellow and circular logo, as a supplier offers me packages and tools that allow me to compete on equal terms with large companies without the risk of being defeated.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Kellen W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
My Experience With Freshworks CRM
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM is very resourceful and it is easily scalable. This is not common with competitors, unless you are paying more.
What is your favorite aspect of this product?
I like that the tool handles both CRM and also offer Sales Engagement Features While it my look complex, understanding and learning how to use the tool takes no time. Customizing, scaling, managing and deploying the tool is easy.
What do you dislike most about this product?
Freshworks CRM has been very helpful and I can barely list any cons.
What recommendations would you give to someone considering this product?
Freshworks CRM works excellently as a CRM solution and I highly recommend it. It also comes at a good price considering what other vendors are offering
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
