What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Respectful
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Analytics and Reporting
Telephony and Call Center Management
Account and Contact Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Jessica H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Amazing Customer relationship management platform
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I have no experience from the same products as Freshworks CRM in our company.
What is your favorite aspect of this product?
It enables our sales and marketing team to collaborate effectively with our potential clients. It gives us priority of managing our tasks and tracking the progress even in remote areas.
What do you dislike most about this product?
I have not experienced any functionality breakdown from the operation of this product.
What recommendations would you give to someone considering this product?
Team management and effective client and employee relations can be easily managed by Freshworks CRM.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
"Freshworks CRM Review"
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Interface is quite User friendly, so it is not difficult for a first time user. Right from Lead Management to Sales generation everything is done in a smooth pattern which is not the Case with other CRM Software
What is your favorite aspect of this product?
1) Lead generated through Omnichannel i.e Social Media, retail is managed effectively in Freshwork. 2) It is typically one of the best Software for sales Management, Marketing and data Management. 3) The Best aspects of Freshworks is freddy Artificial Intelligence that identifies that qualified leads that Can be Converted Easily.
What do you dislike most about this product?
As such there is not anything that can be disliked.
What recommendations would you give to someone considering this product?
Definitely one must go for Freshwork as its is the reknowed CRM in the Market offering quality Customer Customer service and Support.
Pros
- Performance Enhancing
- Efficient Service
- Acts with Integrity
- Helps Innovate
Karan S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"It's an effective and efficient CRM tool."
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM is easy to use and adaptable when it comes to modelling sales and business operations. Custom fields may be created to assist you manage the most critical parts of your organisation. Easy-to-use application where all participants can access their information and participate on their piece on a daily basis, with everything in one location.
What is your favorite aspect of this product?
It has provided us with a variety of features and apps without requiring us to purchase each one separately. At the end of the day, Freshmarketer's alternatives, such as conversion optimization and a separate survey tool, save us a lot of time and money. Finally, the Chrome add-on is really beneficial.
What do you dislike most about this product?
Its price may be an issue when compared to other platforms; the free version is limited and lacks numerous capabilities; they effectively compel you to pay for more functionality. Small businesses will be able to afford this excellent service if memberships improve.
What recommendations would you give to someone considering this product?
Super recommended; you'll enhance your user dialogues, increase your sales abilities, and get feedback from your customers so you can improve and figure out which product they want or which would be the best for them.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
