What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2022
Freshsales Software, Freshworks CRM
Likeliness to Recommend
Pros
- Caring
- Efficient Service
- Effective Service
- Respectful
Luis A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Freshwork Effective way to know what customer want
Likeliness to Recommend
What differentiates Freshsales from other similar products?
We use this software to monitor our website selling natural products and foods. It is a great tool to know what the customer is doing inside the site, which are the sections he is looking for the most and in that way to know the customer's taste and attract more future buyers.
What is your favorite aspect of this product?
We use a lot of forms on our website to collect information from our customers and know their suggestions. With this form, we can create pre-designed marketing campaigns via email, to publicize our weekly offers. The chat is very good, we have not had any problems with it and we can communicate with our customers in real time.
What do you dislike most about this product?
It is hard at first to understand the program and perhaps the learning curve is a little slow, but once familiar with the system, it is quite profitable for the business, as sales have increased. When we try to make phone calls from the program, the program becomes cumbersome.
What recommendations would you give to someone considering this product?
This tool is being very useful for the profitability of our business, because it is the only software that so far has answered all the questions we had about the tastes of customers and how to attract more buyers on our website. Undoubtedly 100% recommended.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Respectful
Arthur F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Freshworks CRM assists in managing sales
Likeliness to Recommend
What differentiates Freshsales from other similar products?
The filters offered by the platform are just incredible. It is very simple and user-friendly unlike many other applications in the market that require learning prior to implementation. Valuable features in a single package.
What is your favorite aspect of this product?
It has many meaningful features. My organization manages its own marketing line with Freshworks, although our team has a unique customized database management system. When it comes to performance, no significant changes have been seen, but it certainly saved us from suffering and improved our marketing strategy.
What do you dislike most about this product?
You can't filter your Accounts and Contacts together. You cannot filter and view specific contacts based on account information. The loading time is sometimes very long and it can be frustrating and annoying.
What recommendations would you give to someone considering this product?
If you want a CRM that could filter your contacts on the basis of information from their accounts, then you are the wrong stop. Otherwise, it is a good tool for management purposes and particularly one of the cheapest software available out there. So, go for it if you are on a limited budget.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
