FortiMail Customer Reviews 2025 | Secure Email Gateway

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Fortinet

FortiMail

Composite Score

8.2 /10

CX Score

8.4 /10

39 Reviews

What is FortiMail?

FortiMail delivers advanced multi-layered protection against the full spectrum of email-borne threats. Powered by FortiGuard Labs threat intelligence and integrated into the Fortinet Security Fabric, FortiMail helps your organization prevent, detect, and respond to email-based threats including spam, phishing, malware, zero-day threats, impersonation, and Business Email Compromise (BEC) attacks.

Company Details

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Awards & Recognition

FortiMail won the following awards in the Secure Email Gateway category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

FortiMail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FortiMail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FortiMail?

1% Negative

3% Neutral

96% Positive

Pros

Effective Service
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Anti Spam and Bulk Email Detection

URL and Malware Detection

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Data Loss Prevention

Anti Malware Behavioral Detection

End User Spam Visibility and Controls

Reporting Components

Encryption and Decryption

Email Retention and Archiving

Hosted Email Support

Vendor Capability Ratings

Average 84

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Cloud Email Security

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FortiMail Reviews

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy To Use, Safe and Sound

Likeliness to Recommend

6 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

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FortiMail

What is FortiMail?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

FortiMail Ratings

89 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love FortiMail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti Spam and Bulk Email Detection Basic inbound blocking using multitude of triggers: IP address, content, header, and other reputation-based identifiers.

URL and Malware Detection Live detection and following of URL embedded links and execution of active content.

Anti Phishing and Spear Phishing Heuristic detection techniques that recognize common characteristics of phishing attacks.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Data Loss Prevention Outbound content filtering based on policy configuration with notification or redactive functions.

Anti Malware Behavioral Detection Active code detection and execution.

End User Spam Visibility and Controls End-user email digest release capability and client integration for fine tuning.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Email Retention and Archiving Inbound and outbound logging capabilities.

Hosted Email Support Integration and support capabilities with third-party hosted email providers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Cloud Email Security

FortiMail Reviews

Easy To Use, Safe and Sound

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Anti Spam and Bulk Email Detection

URL and Malware Detection

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Data Loss Prevention

Anti Malware Behavioral Detection

End User Spam Visibility and Controls

Reporting Components

Encryption and Decryption

Email Retention and Archiving

Hosted Email Support

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement