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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Fei W.
- Role: Operations
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jun 2024
Dialpad ai is Magical
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Their ai is quite advanced in generating transcripts and summaries.
What is your favorite aspect of this product?
It highlights most of the key points. It has few errors with the English accent
What do you dislike most about this product?
It obviously has the errors especially with foreign accents.
What recommendations would you give to someone considering this product?
Dialpad's ai is so good, everyone should try it.
Pros
- Enables Productivity
- Effective Service
- Client Friendly Policies
- Transparent
Mawumenyo Atsu N.
- Role: Student Academic
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Seamless Collaboration Made Easy With Dialpad
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
I think what makes Dialpad Ai Meetings stands out is its easy-to-use interface, live AI transcriptions, and advanced collaboration features.
What is your favorite aspect of this product?
My favorite features/aspects include their user-friendly interface, ease of scheduling, and the recording option which enhances meeting effectiveness.
What do you dislike most about this product?
For the dislikes, I would say the occasional issues like blurry or frozen screens during screen sharing which makes it difficult to have an effective meeting.
What recommendations would you give to someone considering this product?
Dialpad Ai Meeting is a valuable tool for quick and effective collaboration, particularly for remote work and interviews so if these qualities/features suit your needs, then you've got yourself a good product.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Jaclyn H.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
Program never dissappoints
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
The features are simply incredible in terms of what you can do with the AI features.
What is your favorite aspect of this product?
How easy it is to integrate with my workspace
What do you dislike most about this product?
Takes a bit of time to learn all of the features.
What recommendations would you give to someone considering this product?
Definitely try it our if you are using a B2C business approach
Pros
- Helps Innovate
- Caring
- Generous Negotitation
- Appreciates Incumbent Status
