What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention 鈥� and revenue 鈥� it deserves.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
90 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
SPAM Compliance
Campaign Management
Basic Reporting and Analytics
Email Templates
Segmentation
Surveys and Polling
Contact Database
Sales Intelligence & Conversion Rates
Content Authoring
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of Customization
Breadth of Features
Vendor Support
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Constant Contact Reviews
Allie B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2023
Quick to implement but lacking features
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is extremely quick to implement. It is simple to use and create emails. Adding contacts and lists takes no time at all. Adding new members of the team is easy and takes them no time to learn and be up and running with the product.
What is your favorite aspect of this product?
How fast it is to create and send an email. It takes no time at all to create several emails and get them sent to clients, prospects, etc.
What do you dislike most about this product?
Automation is lightyears behind other products. It's very easy to have several duplicates of clients, the lists aren't "smart" in terms of catching duplicates. A/B testing isn't amazing as well.
What recommendations would you give to someone considering this product?
Know that with a cheaper product, you'll have less features. Know that you can get started with sending emails very quickly!
Pros
- Transparent
- Reliable
- Performance Enhancing
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Tracy S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Great Product For Email Marketing
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
More features
What is your favorite aspect of this product?
Additional features that are easier to use then other softwares
What do you dislike most about this product?
Limited templates for layouts
What recommendations would you give to someone considering this product?
Start with the basic package and as your list grows you can purchase additional slots!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Melody A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted May 2023
Constant! A best email marketing tool.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The user interface is that the cleanest, best interface I鈥檝e worked with. The fact that they have been around for therefore long and are endlessly adding new useful options makes it an excellent powerful and feature-rich tool for email selling whereas keeping its easy-to-use UI.
What is your favorite aspect of this product?
I like the reports it generates. You鈥檙e ready to see what your audience clicked on, who opened it, who received it, the bounce rate, who unsubscribed, and more. If you run a poll you鈥檒l get the results per user. You鈥檙e conjointly able to resend the newsletter to the audience members who didn鈥檛 open it the first time. In addition, you can produce tags for your audience members to differentiate them which may also facilitate if you wish to send a newsletter to a specific cluster of people.
What do you dislike most about this product?
If the message is being sent out to an outlook user it does currently show like in the Constant preview. I have reached out to Constant client service and was told that this is a known issue and that they counsel me to rent a third-party code author to modify the HTML code for our requirements.
What recommendations would you give to someone considering this product?
We can have many different subscriber teams to fulfill the wants of our organization and send targeted messages to our audiences. We can conjointly track who is opening our messages and alter our strategies if needed. So I fully recommend this tool.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation
