
What is Claude?
Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
8
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Commenting
Unit Tests
Bug Detection
Refactoring
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Availability and Quality of Training
Claude Reviews

Anadu G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
A Powerful AI with Room for Customization
Likeliness to Recommend
What differentiates Claude from other similar products?
Advanced AI reasoning and contextual understanding
What is your favorite aspect of this product?
Natural language processing accuracy
What do you dislike most about this product?
Limited customization options
What recommendations would you give to someone considering this product?
Evaluate integration capabilities before purchasing
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation

Jideofor N.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2025
Amazing product, boosts productivity
Likeliness to Recommend
What differentiates Claude from other similar products?
Better models
What is your favorite aspect of this product?
Intuitive and better solutions
What do you dislike most about this product?
Nothing yet
What recommendations would you give to someone considering this product?
Try it out
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Continually Improving Product
Aarya J.
- Role: Finance
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2025
Review of claude
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude is more precise, and hallucinated to a lesser extent
What is your favorite aspect of this product?
Accuracy of the product
What do you dislike most about this product?
Accuracy, less hallucination
What recommendations would you give to someone considering this product?
Lower the cost
Pros
- Trustworthy
- Includes Product Enhancements
- Enables Productivity
- Saves Time
Cons
- Less Fair