What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation鈥攔esulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Enables Productivity
- Client Friendly Policies
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Conversation Coaching
Audio Transcription
Dashboards and Reporting
Application Integration
Mobile Support
Pipeline Visibility
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
CallTrackingMetrics Downloads
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CallTrackingMetrics Videos
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CallTrackingMetrics Reviews
Samantha H.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
CTM helps us get effective leads for our clients
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Call Tracking Metrics seemed to be more effective in integrating other necessary platforms to get impactful data on our client's calls.
What is your favorite aspect of this product?
My favorite aspect is the filters we can create for each client's calls.
What do you dislike most about this product?
I dislike the setup process for new clients, it's extraneous.
What recommendations would you give to someone considering this product?
Give it three months! You'll be able to get some data and try out a few features.
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Inhibits Innovation
- Slower Product Innovation
Felipe S.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
CallTrackingMetrics is the go-to software
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CTM offers more tools compared to CallRails or DialogTech which makes it the best software to track calls.
What is your favorite aspect of this product?
Integrations and features
What do you dislike most about this product?
Doesn't provide GA4 support yet.
What recommendations would you give to someone considering this product?
We aware of the curtain integrations available
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Andrew F.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2022
Great easy to use product at a great price
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Calling tracking metrics online portal is very easy to use and effective. It makes managing 100's of phone lines and daily calls easy.
What is your favorite aspect of this product?
The online portal is my favorite aspect. It allows us to track all calls and have coaching conversations with our sales teams
What do you dislike most about this product?
There is not anything that I specifically dislike about the product.
What recommendations would you give to someone considering this product?
Take the time after purchase to work with the call tracking metrics team to set up your system correctly. This will make sure you get the most out of the software!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
