What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Transparent
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Basic Reporting and Analytics
Campaign Management
Segmentation
Content Authoring
Email Templates
Contact Database
SPAM Compliance
Mobile Optimized
Auto-Responders
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Also Featured in...
Brevo Reviews
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
One of the best email software for me
Likeliness to Recommend
What differentiates Brevo from other similar products?
The rate at which Brevo delivers emails is truly outstanding. Be it transactional emails, order confirmations, or crucial customer notifications, I have confidence in Brevo's ability to consistently ensure they reach the recipients' inboxes. This has notably enhanced customer engagement and satisfaction, as they receive prompt and precise updates from my business that other similar providers cannot deliver
What is your favorite aspect of this product?
I appreciate the flexibility of selecting my pricing tiers depending on the number of emails I dispatch rather than the quantity of contacts in my account. Even though I have over 20,000 emails in my account, it doesn't imply that I conduct an email campaign to all those addresses each month.
What do you dislike most about this product?
Although Brevo is typically easy to navigate, there are some aspects where the user interface could be enhanced. For instance, the menu layout can occasionally be perplexing, requiring some effort to locate specific features. Furthermore, the size of some email templates is substantial, leading to longer loading times. This can be inconvenient when one is attempting to swiftly set up an email campaign.
What recommendations would you give to someone considering this product?
I would highly recommend this tool to anyone looking to use it for email marketing and social media marketing at a good pricing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruben Aaron C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jan 2024
The simplest email marketing management tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
The integration with the simple CRM
What is your favorite aspect of this product?
Simplicity and great pay-as-you-go plan
What do you dislike most about this product?
It's constantly changing
What recommendations would you give to someone considering this product?
Most of the changes are for good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fahad A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Maintaining 100% delivery rate with Brevo
Likeliness to Recommend
What differentiates Brevo from other similar products?
The tool is super simple to setup and integrate with your website, especially if you're running on WordPress. The detailed transactional logs make it easy to have track of all emails sent to customers.
What is your favorite aspect of this product?
The transactional email log that lets you see all the details regarding any email sent through Brevo is epic. All emails sent automatically by WooCommerce (through Brevo) are there and you can easily identify if there are any issues with delivery.
What do you dislike most about this product?
It would be good to see a live support, together with slightly faster technical support. The tool itself satisfies to full extent, the only challenge we faced is wait-time when we need support.
What recommendations would you give to someone considering this product?
Make sure to have a webmaster onboard to properly set up all DNS records.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
