What is BMC Helix Discovery?
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix Discovery?
Pros
- Efficient Service
- Respectful
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Discovery
Data Center Analytics
Analytics and Reporting
Software Recognition Library
Software Usage Metering
Advanced License Management
End to End Lifecycle Management
Data Import Export and Aggregation
Decentralized Management
Cloud License Management
Financial Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
BMC Helix Discovery Reviews
Alessandro D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
A useful tool for the IT Infrastructure
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
It's agentless nature makes the product light and intruitive without "invading" the Infrastructure
What is your favorite aspect of this product?
The product is easily scalable, easy to use and to mantain, all in all its a confortable product that gives stability to the end user
What do you dislike most about this product?
The storage capacity can be a limit for infrastructures that needs a large amount of data.
What recommendations would you give to someone considering this product?
If anyone needs a reliable, light and stable asset discovery product, this is probably his best shot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Cons
- Less Performance Enhancing
Mohit S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Aug 2023
One of the most powerful discovery & app mapping
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
Its ability to plug and play integration with another industry-leading tool where the data can bring more value. Helps to discover all attributes as servers, IPs all related details of servers as ports networks details etc. this is one solution for all the issues where you can compare data from different customers too
What is your favorite aspect of this product?
Quick discovery, ci relationship auto discovered. Quick setup. Used in projects during sales phases to discovered client environment for solution design.
What do you dislike most about this product?
Technical Support can be improved. Partner training and demo instances like Servicenow can be useful to evaluate features and demos.
What recommendations would you give to someone considering this product?
The tku updates on monthly basis does not fix critical issues such as getting the end of license and end of support information
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Altruistic
Cons
- Vendor's Interest First
Vignesh S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
"ONE OF THE BEST TOOL IN THE MARKET"
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
Ticketing system is very useful using helix, Status of each and every Incidents/Requests are clearcut and all easily understandable. the alerts of VMs/Servers are acurately sent via incident and emails triggering are also very accurate.
What is your favorite aspect of this product?
Dashboard and Ticketing queue view is eye catchy.
What do you dislike most about this product?
Learning the navigation of software for new commers is bit tedious.
What recommendations would you give to someone considering this product?
one of the best tool in the market if you get that in a good/discounted price.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Cons
- Wastes Time
