Basecamp Customer Reviews 2025 | Project Management

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37signals

Basecamp

Composite Score

9.0 /10

CX Score

9.4 /10

211 Reviews

What is Basecamp?

Basecamp鈥檚 unique blend of tools is everything any team needs to stay on the same page about whatever they鈥檙e working on.聽

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2022

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative

1% Neutral

97% Positive

Pros

Effective Service
Respectful
Caring
Helps Innovate

Feature Ratings

Average 85

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Dependency and Milestone Tracking

Mobile Access

Budget Management

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Basecamp Reviews

Gary W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fabulous product

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

It combines task management, file storage, team communication, and scheduling into one platform

What is your favorite aspect of this product?

Its simplicity and ease of use

What do you dislike most about this product?

It doesn't offer in-depth reporting

What recommendations would you give to someone considering this product?

Check if Basecamp鈥檚 integrations meet your needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Divyansh P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Comprehensive review on Basecamp

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

I would suggest to add enhanced communication features like in app video conferencing and threaded comments and reactions

What is your favorite aspect of this product?

For me the thing that differenciates basecamp from other similar product is that it's is all in one solution as it provides project management, file storage, team communication at one place.

What do you dislike most about this product?

The simplicity of basecamp is like double edged sword. As the simple interface make it easy to use it also lacks advanced features and some complex tools

What recommendations would you give to someone considering this product?

I would recommend basecamp as it is very easy to use and provides so many features but still it lacks some advanced features so choose according to your need

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Respectful

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Easy to use and try it.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Basecamp

What is Basecamp?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Basecamp Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Basecamp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Basecamp Reviews

Gary W.

Fabulous product

Likeliness to Recommend

Pros

Divyansh P.

Comprehensive review on Basecamp

Likeliness to Recommend

Pros

Easy to use and try it.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Planning and Scheduling

Dependency and Milestone Tracking

Mobile Access

Budget Management

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support