AWS Backup Customer Reviews 2025

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AWS Backup

Composite Score

8.8 /10

CX Score

9.3 /10

40 Reviews

What is AWS Backup?

AWS Backup is a cost-effective, fully managed, policy-based service that simplifies data protection at scale.

Company Details

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Awards & Recognition

AWS Backup won the following awards in the Backup and Availability category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

6 Top Rated Capabilities

2 Top Rated Features

2024

AWS Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Backup?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

AI tech support

100

Integration with Other Security Software

100

Replication for Long Term Storage and Disaster Recovery

Virtual Machine Backup

Backup Monitoring and Reporting

Backup Automation

Backup of Cloud Based Data

Physical Backup for Multiple Platforms

Analytics

Automated Backup Testing and Verification

Replication for High Availability

Vendor Capability Ratings

Average 83

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

AWS Backup Reviews

Carlos Orlando C.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Hard to start but worthit

Likeliness to Recommend

8 /10

What differentiates AWS Backup from other similar products?

The integration with AWS service and the hybrid options

What is your favorite aspect of this product?

The AWS integration, it helps building data lakes and similar data architecture easy

What do you dislike most about this product?

Understanding the product at the start can be difficult

What recommendations would you give to someone considering this product?

Stick to the high learning curve if it fits your use case

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Punit G.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

An amazing service to manage your backups

Likeliness to Recommend

10 /10

What differentiates AWS Backup from other similar products?

Once setup correctly, AWS Backup know what to backup, when to backup, till when to keep the backup, where all to copy the backup and when to delete it. And it does all that securely.

What is your favorite aspect of this product?

Once setup correctly, AWS Backup know what to backup, when to backup, till when to keep the backup, where all to copy the backup and when to delete it. And it does all that securely.

What do you dislike most about this product?

Only missing feature of this is the file explorer restore option. However, in Cloud it is not a very big issue.

What recommendations would you give to someone considering this product?

It is a must have service of AWS to stay compliant and without wasting your time and money on old backup cleanup.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Douglas D.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic Solution

Likeliness to Recommend

10 /10

What differentiates AWS Backup from other similar products?

All the features are useful for the daily operations.

What recommendations would you give to someone considering this product?

Using this solution you will be able to achive your organizational goals. Very nice Product.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

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AWS Backup

What is AWS Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

AWS Backup Ratings

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love AWS Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Analytics Built-in real-time and historical reporting and analytics on SLAs, performance, and resource consumption, as well as predictive capabilities to plan & optimize.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

AWS Backup Reviews

Carlos Orlando C.

Hard to start but worthit

Likeliness to Recommend

Pros

Punit G.

An amazing service to manage your backups

Likeliness to Recommend

Pros

Douglas D.

Fantastic Solution

Likeliness to Recommend

Pros

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Title

Feature Ratings

AI tech support

Integration with Other Security Software

Replication for Long Term Storage and Disaster Recovery

Virtual Machine Backup

Backup Monitoring and Reporting

Backup Automation

Backup of Cloud Based Data

Physical Backup for Multiple Platforms

Analytics

Automated Backup Testing and Verification

Replication for High Availability

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement