Appian BPM Suite Customer Reviews 2025 | Business Process Management

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Appian

Appian BPM Suite

Composite Score

8.8 /10

CX Score

9.2 /10

33 Reviews

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative

3% Neutral

97% Positive

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 84

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Management

Process Modelling and Design

Mobile

Collaboration

Form and Report 91制片厂ing

Process Monitoring and Optimization

Knowledge and Document Management

Analytics and Reporting

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Appian BPM Suite Reviews

Sara M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Efficient software with incredible features.

Likeliness to Recommend

7 /10

What differentiates Appian BPM Suite from other similar products?

The program stands out from others due to its exceptionally user-friendly and well-designed implementation suite.The user interface is designed to be user-friendly, making it easy for beginners to understand and navigate the tool.

What is your favorite aspect of this product?

Because it is a low-code platform, just a minimal amount of coding is required, and the amount of time required to construct and design workflows, user interfaces, reports, and dashboards is relatively short.

What do you dislike most about this product?

Appian BPM lacks the capacity to effectively manage massive amounts of data.

What recommendations would you give to someone considering this product?

The application is great and the implementation suite is very user-friendly. -Even a total newbie won't have too much trouble getting around in this program because of how intuitive the UI is.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Tableau M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Strategic and Operational for Firms Growth

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

The supporting of all applications and ensuring there coordination in systems performance The confidence in fostering new systems for simplistic development

What is your favorite aspect of this product?

The magnitude in quality app performance is also paramount aspect of this app

What do you dislike most about this product?

We are consistently appreciative for this app

What recommendations would you give to someone considering this product?

The choice that brings development and no problems encountered

Pros

Caring
Acts with Integrity
Appreciates Incumbent Status
Reliable

Francisco P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Enhancing the Approval Process

Likeliness to Recommend

8 /10

What differentiates Appian BPM Suite from other similar products?

The platform's reporting tools let me look at how our strategic initiatives are doing. This level of detail helps me make informed decisions that drive growth and maximize the impact of our strategic efforts.

What is your favorite aspect of this product?

I've been impressed by Appian BPM Suite's ability to streamline our strategic initiative approval processes. The platform's intuitive workflow designer and automated routing capabilities have allowed us to establish a standardized, efficient approval workflow. This has improved our decision-making speed and organizational agility, enabling us to respond to changing market conditions.

What do you dislike most about this product?

There are a few areas that could be enhanced. For instance, the platform could connect with our existing enterprise systems, providing a more holistic view of our strategic initiatives and their impact on business performance.

What recommendations would you give to someone considering this product?

Appian's low-code platform lets us adapt our workflows and processes quickly, ensuring our strategic initiatives align with our organization's needs. We could also configure more advanced business rules and approval criteria to better align our strategic decision-making with our organization's needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Appian BPM Suite

What is Appian BPM Suite?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Appian BPM Suite Ratings

87 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Appian BPM Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Form and Report 91制片厂ing Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Appian BPM Suite Reviews

Sara M.

Efficient software with incredible features.

Likeliness to Recommend

Pros

Tableau M.

Strategic and Operational for Firms Growth

Likeliness to Recommend

Pros

Francisco P.

Enhancing the Approval Process

Likeliness to Recommend

Pros

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Title

3
Since last award

Feature Ratings

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Management

Process Modelling and Design

Mobile

Collaboration

Form and Report 91制片厂ing

Process Monitoring and Optimization

Knowledge and Document Management

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness