Agile CRM Customer Reviews 2025

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Agile CRM

Composite Score

8.1 /10

CX Score

8.5 /10

45 Reviews

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite 鈥� an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

2% Negative

3% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Sales Management

Mobile

Telephony and Call Center Management

Activity and Workflow Management

Quote Contract and Proposal

Marketing Management

Account and Contact Management

Vendor Capability Ratings

Average 84

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Customization

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Also Featured in...

Customer Relationship Management - Small Business

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Agile CRM Reviews

Jonathan P.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Plenty of features at our disposal great to use.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

It's very simple to learn and follow

What is your favorite aspect of this product?

The flow of what things fall into place.

What do you dislike most about this product?

Nothing so far as I am still at the learning stage. It's been a month.

What recommendations would you give to someone considering this product?

Go for it. I am new to Agile CRM and loving the experience so far.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Faisal S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

"Agile CRM the financial tool you need

Likeliness to Recommend

8 /10

What differentiates Agile CRM from other similar products?

It's customizable, cost-effective for entrepreneurs who want their CRM system to have all the bells and whistles that they need.

What is your favorite aspect of this product?

Easy to use and Great support experience!!

What do you dislike most about this product?

I think the interface could be upgraded.

What recommendations would you give to someone considering this product?

Amazingly affordable CRM

Pros

Helps Innovate
Trustworthy
Unique Features
Inspires Innovation

Cons

Less Performance Enhancing
Less Caring
Security Frustrates

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Agile CRM is perfect as a CRM tool.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

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Agile CRM

What is Agile CRM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Agile CRM Ratings

83 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Customer Relationship Management - Small Business

Agile CRM Reviews

Jonathan P.

Plenty of features at our disposal great to use.

Likeliness to Recommend

Pros

Faisal S.

"Agile CRM the financial tool you need

Likeliness to Recommend

Pros

Cons

Agile CRM is perfect as a CRM tool.

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Sales Management

Mobile

Telephony and Call Center Management

Activity and Workflow Management

Quote Contract and Proposal

Marketing Management

Account and Contact Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Customization

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Business Value Created