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The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored for IT leaders, knowledge...
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Use this tool to guide vendor demonstrations around your real-world scenarios, keeping the focus on capabilities that matter most so you can assess solution fit more...
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Use this tool to document your most important use cases and technical needs, structure vendor conversations, and ensure all responses align with your organization鈥檚 KM...
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Use this storyboard to understand the AI knowledge management landscape, prioritize your use cases, and navigate key trends, vendor types, and evaluation criteria to make a...
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This report examines the capabilities of Microsoft 365 Copilot, providing a detailed analysis of its use cases, ROI potential, adoption considerations, and positioning...
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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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How AI is used in customer support
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Use this tool to scope, evaluate, and plan a proof of concept for your AI initiative.
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How AI is used in agentic automation.
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The Roadmap Tool helps track outstanding implementation activities from your AIOps project.
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