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IT Communications 91制片厂 Center

Don鈥檛 let IT鈥檚 value get lost in translation. Effective communication skills are critical to IT success.

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IT Communications Are Critical

Effective communication is the cornerstone to a successful IT organization. It can lead to better buy-in, improve stakeholder satisfaction, and ultimately improve IT's reputation with the organization.

But, like any technical skill, communication requires training and practice. Use our practical resources to build the foundation for effective communication in your IT organization.

IT communications framework image

Effective Communications Are:

Consistent: The message remains the same regardless of the audience, channel, or messenger.

Concise: Communicate the message concisely, without losing the intent of the communication.

Clear: Anyone could understand what you are trying to convey. The audience does not need a technological background to follow the communication.

Engaging: The message should always grab the attention of the audience and lead to dialogue between all stakeholders involved.

Relevant: The audience receiving the communication wants to hear the message and will be able to respond in the desired manner.

Explore Our Approach

Communications Foundations

Communication Toolbox

Everything you need to effectively communicate any message any time.

  1. Communicate Any IT Initiative
  2. Facilitate How to Communicate Any IT Initiative
  3. Communication Planner
  4. Stakeholder Analysis Tool

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Our approach to the communications process

Critical Skills

Communication competencies for every IT role.

91制片厂 a Better Manager
Support IT success with a solid management foundation.
Communicate Effectively Participant Workbook
Use this participant workbook in conjunction with the Communicate Effectively Facilitation Guide to deliver training to first-time IT managers.
Effectively Manage CxO Relations
Make relationship management a daily habit with a personalized action plan.
Stakeholder Management Analysis Tool
A comprehensive tool that tracks identified stakeholders, analyzes them based on influence, interest, and support, and dynamically outputs a visual stakeholder map, a prioritized list, and a weighted net promoter score.
Conflict Resolution Role Play Scenarios
Use these scenarios to help managers solidify their conflict resolution communication skills as part of 91制片厂 a Better Manager: Self-Governance 鈥� Manage Conflict Constructively training.
Manage Conflict Constructively Facilitation Guide
Use this customizable guide to facilitate manager training in managing conflict constructively.
8 Tips for Better Virtual Facilitation
Virtual facilitation takes more facilitator preparation, careful planning, tool familiarity, and structured participation to ensure audience engagement.
Define Your Virtual and Hybrid Event Requirements
Accelerate your event scoping and software selection process.
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Business Communications

Board Presentations

Grab the board鈥檚 attention and gain their support for IT鈥檚 strategic objectives.

Boardroom Presentation Review
91制片厂 and deliver an effective presentation to your board of directors
Board-Level Security Metrics Presentation Template
This template will help you assemble a board-level metrics presentation.
IT Strategy One-Page Summary
Use this template as a communication tool to highlight the critical aspects of your IT strategy.

Business Updates

Align with business peers on strategy and action plans.

91制片厂 and Deliver an Optimized IT Update Presentation
Show IT鈥檚 value and relevance by dropping the technical jargon and speaking to the business in their terms.
Identify the Customer Satisfaction Metrics That Matter
Understand what truly keeps your customer satisfied. Measure what matters to improve customer experience and increase satisfaction and advocacy.鈥�
Communicate Your CEO-CIO Alignment Results
This template should be used after completing the CEO-CIO Alignment diagnostic to communicate the results with the CEO or other appropriate business leader.
Communicate Your CIO Business Vision Diagnostic Results
After completing the CIO Business Vision Diagnostic it is important to share the results and highlight next steps with business leaders. Use this template to support communications.
IT Year in Review Template
This template provides a framework to build your own IT Year In Review presentation. Use this template to highlight IT's accomplishments and next year's goals.
Present Security to Executive Stakeholders
Learn how to communicate security effectively to obtain support from decision makers.
Establish High-Value IT Performance Dashboards and Metrics
Spend less time struggling with visuals and more time communicating about what matters to your executives.
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Organization-Wide Communications

IT Strategic Initiatives

Get buy-in and understanding across the organization on the critical initiatives IT will deliver to support organizational objectives.

Executive Business Case Presentation
Use Info-Tech鈥檚 Business Case Executive Presentation to put your analysis into a consumable and concise format. Bring the requestor, sponsor, and BA or BRM together to craft the presentation you will be articulating to the leadership team.
IT Strategy Communication and Execution Plan Template
Use this template to plan the communication and execution of the IT strategy development project, while also ensuring that the IT strategy integrates with existing processes.
Organizational Design Communications Deck
Use this Communication Deck template to ensure stakeholders have a clear understanding and are supportive of why the new organizational structure is needed and what that structure will look like.
Communicate Any IT Initiative
Plan, compose, and deliver communications that engage your audience.
Master Organizational Change Management Practices
PMOs, if you don't know who is responsible for org change, it's you.
IT Townhall Template
IT town halls must deliver value to employees, or they will withdraw and miss key messages. Use this template to help format your next IT town hall.

Crisis Management

Share the right message for the right audience in any crisis.

Crisis Communication Guides
Use these guides to create company communications that are calm and transparent and reinforce the business continuity plan.
Crisis Communication Guidelines and Templates
Develop a crisis communication plan and pre-planned communications.
Emergency Response Plan Checklist, Summary, and Staff Instructions
Use this document as a guideline to develop or review your emergency response plans.
Layoffs Communication Package
Use this template to manage communication messaging and timing throughout the employee layoff process.
Crisis Matrix Communications Templates
Use these templates to provide key communicators with collateral to present to employees during this challenging time.
10 Communication Best Practices in the Face of Crisis
Communication is essential during a crisis, and the COVID-19 pandemic is no exception. Use this infographic to understand what HR needs to communicate to employees during a crisis.
Implement Crisis Management Best Practices
Don鈥檛 be another example of what not to do. Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.
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Internal IT Communications

IT Activities & Tactics

Enable the right communications within IT and with business stakeholders when it comes to specific activities.

Modernize Communications and Collaboration Infrastructure
We don鈥檛 need to sell you on UC&C.
Take Action on Service Desk Customer Feedback
Drive up CSAT scores by asking the right questions and effectively responding to user feedback.
Key Metrics for Every CIO
The top six metrics for CIOs 鈥� and they have very little to do with IT.
IT Townhall Template
IT town halls must deliver value to employees, or they will withdraw and miss key messages. Use this template to help format your next IT town hall.
IT Year in Review Template
This template provides a framework to build your own IT Year In Review presentation. Use this template to highlight IT's accomplishments and next year's goals.

Everyday IT

Support the right level of communication within the different IT teams.

Equip Managers to Effectively Manage Virtual Teams
Get equipped with the necessary resources to manage remotely.
Help Managers Inform, Interact, and Involve on the Way to Team Engagement
Reclaim ownership of employee engagement for your team.
Take Action on Service Desk Customer Feedback
Drive up CSAT scores by asking the right questions and effectively responding to user feedback.
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Historically, IT has struggled to communicate effectively:

Using technical jargon when a universal language is needed.

Speaking at organizational stakeholders rather than engaging through dialogue.

Not understanding the needs of the audience.

To meet today鈥檚 expectations for IT, a proactive approach to effective communications is required.

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