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Decide what needs to be presented and to whom. The purpose and format for communicating initiatives vaires based on the audience. Identify the audience first to ensure...
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It's hard to keep track of the number of executives and employees who have been laid off by the West's top technology firms, but there is no doubt that the numbers are...
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鈥婽he business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Document current IT operational procedures. Identify the metrics to track.
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Validate your current state. Develop a project roadmap. Create the internal SLA.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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