|
Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
|
|
|
Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
|
|
|
This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
|
|
|
Use the Lean Development Readiness Assessment to where to start on your journey toward leaner development.
|
|
|
Government as a Platform is the right thought and execution model for a digital government.
|
|
|
Read this Executive Brief to find out why GaaP is the right strategy for digital governments of tomorrow.
|
|
|
Government as a Platform (GaaP) is a thought model and a strategy for digital governments. For governments that want to be efficient, agile, and innovative GaaP serves to...
|
|
|
This section of the blueprint Gov 2.0: Government as a Platform will help you understand what it means to be an Open and Collaborative government including how to use...
|
|
|
This section of the blueprint Gov 2.0: Government as a Platform will help you understand what it means to be an Accessible and Connected government including how...
|
|
