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All 91Ƭ

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and 91Ƭ.

Cloud Operations Communication Plan

Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.

Cloud Operations Organizing Framework: Executive Brief

Use this template to communicate the cloud operations diagram to key stakeholders.

Customer Relationship Management Platform Selection Guide

Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Support a Data-Driven Student Retention Program

Identify the student retention goals of the institution. Assess the challenges that end users face with their technology, as well as any issues with their data and systems...
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Does Diffusion of Innovation Prevent CIOs From Using Time as a Competitive Advantage?

Read this executive brief to learn which time dimensions the executives are primarily relying on for decision-making and whether that should change.

Shopping in the Metaverse

This report provides a high-level analysis of instances of metaverse technology adoption by retail brands at various stages of the customer experience. Additionally, it...

Customer Relationship Management Platform Selection Guide — Phases 1-3

Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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