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CX KPI Value Mapping Tool

A comprehensive tool to help you identify the right AI use cases to explore for CX.

Facing Budget Cuts, Higher Education Should Rethink IT Spending, Says 91Ƭ

With increasing pressure to tighten budgets, many higher education institutions risk making costly mistakes through reactive spending cuts. 91Ƭ's new...

Data Classification Program Communication Deck

Use this comprehensive deck to set out and clearly communicate your data classification plan to stakeholders and decision-makers to build support.

Solution Development and Implementation Report

A comprehensive report template to document your outcomes for a fully scoped use case in a boardroom-ready presentation.

Solution Path and Size Estimation Tool

An Excel-based tool to help you identify the solution path and establish a size estimate for your project.

CX AI Use Case Discovery Tool

A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.

Implement AI for Customer Experience Phases 1–4

A comprehensive guide to implementing AI solutions for customer experience in an organization.

Implement AI for Customer Experience

AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...

Discover and Classify Your Data – Phases 1-3

Provide your data with the protection it deserves.

Discover and Classify Your Data

Many organizations struggle to keep ahead of today’s overwhelming flood of data, resulting in limited value at best, and unmitigated risks at worst. Our research offers...
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