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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Incubate ideas in this Idea Reservoir, and use it to rank ideas based on their alignment with current organizational innovation goals.
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Making the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will...
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Assessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document...
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Request for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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The pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or...
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The Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative to...
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The Track and Measure Benefits Tool is used to monitor and track if the desired benefits have been met. Deviations in benefits are documented so a remedial action plan can...
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