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Tools

Information Security Awareness and Training Appropriateness Tool

Use this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program.

Information Security Awareness and Training Content Development Tool

This tool will help to identify content that should be covered by your security awareness and training program.

Service Desk SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.

Service Catalog SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.

SLA Project Roadmap Tool

Document the projects that will improve current service levels and better satisfy the needs of the business.

Idea Reservoir Tool

Incubate ideas in this Idea Reservoir, and use it to rank ideas based on their alignment with current organizational innovation goals.

Desktop Virtualization Current State & Appropriateness Tool

Making the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will...

Desktop Virtualization Application Inventory & Analysis Tool

Assessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document...

Desktop Virtualization Evaluation & RFP Response Tool

Request for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...

Desktop Virtualization Pilot Test Assessment

The pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or...
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