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Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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The Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization...
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A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team...
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The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...
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This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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