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Storyboard

Select a PLM Solution to Make Better Products – Phase 3: Select Vendor and Communicate Decision to Stakeholders

In this phase of the blueprint, carry out the vendor demonstration process. Decide on a PLM and present the solution to stakeholders.

Effectively Recognize IT Employees – Phases 1-3

Follow Info-Tech's straightforward best practices to rapidly build an IT recognition program that drives team effectiveness – without the big financial or time investment.

Effectively Recognize IT Employees – Phase 1: Assess the Current Recognition Landscape

This phase will walk you through the data collection necessary to understand the current perceptions around recognition practices in the organization and determine the...

Effectively Recognize IT Employees – Phase 2: Design the Recognition Program

This phase of the blueprint will help you to develop the structure and processes to enable effective recognition in your IT organization.

Effectively Recognize IT Employees – Phase 3: Implement the Recognition Program

The final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to...

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.

Improve Service Desk Ticket Intake – Phase 3: Define Next Steps

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3

This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.
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