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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...
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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...
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Augment your security and training program with considerations for remote users during the COVID-19 pandemic.
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COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
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This phase of the blueprint 91制片厂 a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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