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Infrastructure & Operations

ManageEngine Enhances MSP Offering of ServiceDesk Plus With Version 10.5

ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.

GoToWebinar Introduces “Accept Payments” Feature

Users of GoToMeeting’s webinar-hosting software can now charge registrants and accept their payments natively within the software solution, the vendor announced on Feb. 27.

ISG Releases 2019 Quadrant Report on Social Business Collaboration

ISG has released its Global 2019 Quadrant Report on Social Business Collaboration – Services & Solutions.

Google Cloud’s Acquisition Journey Provides Hints to GCP’s Strategy

As Google Cloud prepares to finalize its $2.4B acquisition of Looker, a data analytics company, a look back at recently announced acquisitions sheds light on GCP’s shift...

Document Your Cloud Strategy – Phase 3: Determine Guidelines for Cloud Technology

Read Phase 3 to learn how to establish when you will migrate versus adopt a new cloud service and how you will provision and monitor the environment.

Document Your Cloud Strategy – Phase 2: Establish Appropriate Governance for the Cloud

Phase 2 will help you mitigate risks associated with cloud by establishing proper governance.

Document Your Cloud Strategy – Phase 1: Empower Your Team to Use the Cloud

It's essential to have the right people making the right decisions to drive the success of the cloud strategy. This phase will help you create a cloud council, prepare your...

Document Your Cloud Strategy – Executive Brief

Read this Executive Brief to understand why you should document your cloud strategy and how you can get started.

Collaborating During COVID-19: A How-To

In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.

Pandemic Policy

This template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set...
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