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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in proactive...
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Use the template to build out your proposal to transform your field technical support services.
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Use this template to document your cloud strategy. Follow along with the sections of the Document Your Cloud Strategy storyboard and complete the template as you go.
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Use this blueprint to drive consensus by outlining how your organization will use the cloud. Define the strategic statements around people, processes, and technology to...
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The cloud is a multifaceted concept with lots of upside, but lots of potential downside as well, if used improperly. This blueprint will help you bring stakeholders...
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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