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Infrastructure & Operations

Transactional Service Desk Survey Template

Use this template to design or write your transactional (ticket) satisfaction survey.

Sample Size Calculator v2

A tool to calculate the sample size needed for your survey.

Take Action on Service Desk Customer Feedback Storyboard

Learn how to set up a customer feedback program for your service desks.

Sample Size Calculator

A tool to calculate the sample size needed for your survey.

Passwordless Authentication Storyboard

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...

Passwordless Authentication

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...

Termination Logistics Tool

Use this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact.

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Printer Policy Template

Use this printer policy is to facilitate the appropriate and responsible business use of its printer assets as well as control printer cost of ownership by preventing waste...

Managed Print Services RFP Template

Use this request for proposal (RFP) template to invite prospective vendors to submit a proposal to supply multifunction printers or provide fully managed printing services. 
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