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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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Use this storyboard to align projects within your IT change management lifecycle.
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Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
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IT Operations continue to be challenged by increasing needs for scale and speed. We鈥檝e seen Agile evolve into DevOps, then different 鈥渪Ops鈥� that are too many to count....
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IT Operations continue to be challenged by increasing needs for scale and speed. We鈥檝e seen Agile evolve into DevOps, then different 鈥渪Ops鈥� that are too many to count....
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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