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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.
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Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
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Use these examples to guide your efforts to create cloud incident response workflows.
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Review your key cloud vendors鈥� SLAs, incident preparedness, and data protection strategy.
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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If you still think 鈥渋t鈥檚 in the cloud, so I don鈥檛 need to worry about it,鈥� then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
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